Customer Service Representative

6 days ago


Lafayette, Indiana, United States Lafayette Buick GMC Full time
About the Role

Lafayette Buick GMC is seeking a highly skilled and customer-focused Receptionist to join our team. As a key member of our front office, you will be responsible for providing exceptional service to our customers and ensuring a seamless experience from the moment they walk in the door.

Key Responsibilities
  • Customer Service: Greet and welcome customers, respond to their inquiries, and direct them to the appropriate department or salesperson.
  • Phone and Visitor Management: Answer and direct phone calls, receive and process visitors, and ensure that customers are introduced to the salesperson in a timely and professional manner.
  • Administrative Support: Provide administrative assistance to the sales and other internal teams, including typing memos, correspondence, reports, and other documents.
  • Scheduling and Coordination: Assist in scheduling and confirming sales appointments, and ensure that all necessary information is communicated to the sales team.
Requirements
  • Excellent Communication Skills: Possess excellent listening and communication skills, with the ability to interact with customers and colleagues in a professional and friendly manner.
  • Organizational and Time Management: Demonstrate strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Professional Appearance: Maintain a professional appearance and demeanor, with a strong commitment to providing exceptional customer service.
  • Valid Driver's License: Possess a valid driver's license and a clean driving record.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, and life insurance.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and education programs.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a team-oriented culture.


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