Human Resources Specialist

2 days ago

Greensboro, North Carolina, United States Volvo Group Full time
Job Summary

We are seeking a highly skilled Human Resources Representative to join our team at Volvo Group. As a key member of our People Operations department, you will provide end-to-end support to our employees, ensuring a smooth and engaging experience.

Key Responsibilities
  • Perform transactional tasks connected with personnel administration, including data entry and responding to employee inquiries.
  • Support continuous improvement activities to enhance and improve current ways of working.
  • Assist employees with questions and issue-resolution efficiently, timely, and with care.
  • Have a clear understanding of all provided benefits and terms of eligibility for each employee group.
  • Assist with annual reporting and/or audit requirements.
  • Participate in new employee orientation sessions.
  • Process benefit enrollments, COBRA, terminations of coverage, life event changes, changes in beneficiaries, retirements, and death claims.
  • Document and maintain process work instructions and knowledge share documents.
  • Handle incoming calls, emails, and/or chat sessions from employees quickly and efficiently.
  • Train others on process and procedures.
  • Ability to work cross-functionally.
  • Participation in root cause analysis activities.
  • Ability to confidentially manage HR and medical-related information and always demonstrate ethical and professional conduct.
  • Work within the service management tool to record details of inquiries, comments, complaints, transactions, or interactions and take applicable action.
  • Utilize software, databases, scripts, and tools appropriately.
  • Prioritize and organize work in a demanding and fast-paced environment.
  • Travel to different businesses to support employees during annual open enrollment.
  • Other administrative duties as assigned.
Requirements
  • A "Customer Service" mentality.
  • Strong communication and soft skills.
  • Business mindset, results-driven, composed with a positive attitude.
  • Able to identify and resolve problems.
  • Adept at follow-through, excellent organization, and time management skills.
  • Display professionalism through sound judgment, initiative, and flexibility.
  • Detailed-oriented and the ability to rapidly learn and take advantage of new concepts.
  • Ability to be flexible and take initiative.
  • Strong work ethic with the ability to work independently and with minimal supervision.
  • Strong knowledge, understanding, and ability to interpret laws, regulations, and policies related to benefits.
  • A sense of urgency, a capacity for accurate decisions, and the ability to exercise sound judgment in a demanding work environment.
  • Excellent listening, verbal, and written communication skills with employees at all levels of the organization; able to create a working environment of open communication and trust.
  • Able to work effectively both autonomously and collaboratively in a fast-paced environment and consistently deliver high-quality results in a timely manner.
Education and Experience Requirements
  • Associates in Human Resources or Business Administration, or the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
  • Two or more years of related professional experience.
Necessary Technical/Functional/Language Skills
  • Excellent computer skills in a Microsoft Office 365 environment.
  • Hands-on experience with Human Resources Information Systems (HRIS) - Preference given for SAP knowledge and/or SuccessFactors.

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