Account Manager

6 days ago


Kearny, New Jersey, United States City Wide Facility Solutions Full time
Job Title: Account Manager

City Wide Facility Solutions is seeking a highly skilled Account Manager to join our team in Hudson County, NJ.

Job Summary:

The Account Manager will be responsible for managing the business operations of assigned clients, providing field support, and developing long-term relationships with clients and contractors.

Key Responsibilities:

  • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
  • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
  • Manage all contractor relationships, including interviewing and hiring, negotiating pricing and other contract terms, managing agreements, developing service specifications, client compliance, verifying contractor compliance, and removing or replacing contractors as necessary.
  • Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.
  • Supervise and direct nighttime Contract Compliance Managers, ensuring the client's strategy is executed and all services are performed correctly.
  • Promote the sale of, procure, and monitor supplies for clients.
  • Effectively communicate all client issues with contractors and the Director of Operations (or owner), promptly addressing any client issues or problems that arise.
  • Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
  • Schedule each non-routine activity in client facilities using Outlook.
  • Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's, ensuring MSDS sheets for each client serviced in janitor closets are complete, accurate, and properly labeled.
  • Notify Sales Executives of potential accounts in your territory, especially new construction.
  • Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
  • Approve Night Managers and/or Service Representative's pay sheets, ensuring accuracy.
  • Assist Accounting in collecting clients' past due invoices and payment invoices for contractors.
  • Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements:

  • 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
  • 2+ years track record of success in a client retention role, with goals and metrics to support.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality, great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Ability to travel on a daily basis to client locations locally.

Benefits:

City Wide offers a competitive compensation and benefits package, including medical, dental, and vision care, and a 401k with matching. With unlimited vacation, employees are encouraged to drive value for our clients while taking the time they need to recharge.



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