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CNC Field Service Engineer

2 months ago

Chicago, Illinois, United States Heller Machine Tools - Michigan Full time
Job Summary

We are seeking a highly skilled CNC Field Service Technician to join our team at Heller Machine Tools - Michigan. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our clients across the USA.

Key Responsibilities
  • Installation and Commissioning of new Heller CNC machining centers
  • Provide troubleshooting and mechanical and electrical repair of mechatronic systems found on Heller CNC machining centers
  • Provide professional technical support via phone or email to clients
  • Analyze in detail complex mechanical and electrical machine and automation components for failure modes
  • Support the transportation of tooling and spare parts to customer site
Requirements
  • Minimum 2-year degree. Combination business and technical degree preferred
  • At least 5 years hands-on experience with heavy metal removal product lines and processes
  • Thorough understanding of electrical and mechanical systems commonly used on 3 and 5 axis milling machining centers with Fanuc 31i or Siemens 840D PL & SL controls
  • Ability to conduct root cause analysis and create thorough and detailed service reports and records
  • Professionalism while taking on challenging situations
  • Ownership in meeting client goals
  • Must have excellent planning and time management skills
  • Ability to read and interpret blueprints
  • Must have complete set of own tools appropriate to complete any required repairs. Heller specific special tools will be provided
  • Communicate effectively with customer maintenance techs, customer plant engineers and management
  • Microsoft Office Product application capability (specifically Outlook, Word, Excel, and PowerPoint)
Training and Development
  • General Safety
  • ISO 9001 Quality System Awareness
  • ISO 14001 Environmental Awareness
  • Lockout/Tagout
  • Heller Network
  • New Field Service Technicians will job-shadow long tenured colleagues as part of their initial training
  • Assembly and Commissioning of machine within the USA or abroad
  • Training in Germany by Heller Academy trainers
  • Field Service Technicians are supported by staff that consist of former Field Service Technicians and a team that regularly interacts with customers
Work Environment
  • Works in both office and plant environment

As a CNC Field Service Technician at Heller Machine Tools - Michigan, you will have the opportunity to work with a variety of complex mechanical and electrical systems, and to provide expert technical support to our clients. If you are a skilled technician with a passion for problem-solving and a commitment to excellence, we encourage you to apply for this exciting opportunity.