CNC Field Service Technician

4 days ago


Chicago, Illinois, United States Heller Machine Tools Full time
Job Title: CNC Field Service Technician

Join Heller Machine Tools as a CNC Field Service Technician and take on the challenge of providing top-notch technical support to our clients across the USA. As a key member of our team, you will be responsible for installing, commissioning, and repairing Heller CNC machining centers, as well as providing expert technical support via phone or email.

Key Responsibilities:
  • Installation and Commissioning of new Heller CNC machining centers
  • Troubleshooting and repair of mechatronic systems found on Heller CNC machining centers
  • Providing professional technical support via phone or email to clients
  • Analyzing complex mechanical and electrical machine and automation components for failure modes
  • Supporting the transportation of tooling and spare parts to customer sites
Requirements:
  • Minimum 2-year degree in a business and technical field
  • At least 5 years of hands-on experience with heavy metal removal product lines and processes
  • Thorough understanding of electrical and mechanical systems commonly used on 3 and 5 axis milling machining centers with Fanuc 31i or Siemens 840D PL & SL controls
  • Ability to conduct root cause analysis and create thorough and detailed service reports and records
  • Professionalism while taking on challenging situations
  • Ownership in meeting client goals
  • Excellent planning and time management skills
  • Ability to read and interpret blueprints
  • Complete set of own tools appropriate to complete any required repairs
Training and Development:
  • General Safety training
  • ISO 9001 Quality System Awareness training
  • ISO 14001 Environmental Awareness training
  • Lockout/Tagout training
  • Heller Network training
  • Job-shadowing with long tenured colleagues
  • Assembly and Commissioning of machine within the USA or abroad
  • Training in Germany by Heller Academy trainers
Work Environment:

Works in both office and plant environment. Regularly required to sit, stand, walk, bend and move about the facility. May be required to wear safety glasses, hearing protection, and steel toe safety shoes while performing specific tasks.



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