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CNC Field Service Technician

1 month ago

Chicago, Illinois, United States Heller Machine Tools Full time
Job Title: CNC Field Service Technician

We are seeking a highly skilled CNC Field Service Technician to join our team at Heller Machine Tools. As a key member of our technical support team, you will be responsible for providing expert technical support to our customers, ensuring the optimal performance of our CNC machining centers.

Key Responsibilities:
  • Perform installation, commissioning, and troubleshooting of Heller CNC machining centers
  • Provide professional technical support via phone or email to clients
  • Analyze complex mechanical and electrical machine components for failure modes
  • Support the transportation of tooling and spare parts to customer sites
Requirements:
  • Minimum 2-year degree in a technical field, combination business and technical degree preferred
  • At least 5 years hands-on experience with heavy metal removal product lines and processes
  • Thorough understanding of electrical and mechanical systems commonly used on 3 and 5 axis milling machining centers with Fanuc 31i or Siemens 840D PL & SL controls
  • Ability to conduct root cause analysis and create thorough and detailed service reports and records
  • Professionalism while taking on challenging situations
  • Ownership in meeting client goals
  • Excellent planning and time management skills
  • Ability to read and interpret blueprints
  • Complete set of own tools appropriate to complete any required repairs
Training and Development:
  • General Safety training
  • ISO 9001 Quality System Awareness
  • ISO 14001 Environmental Awareness
  • Lockout/Tagout
  • Heller Network training
  • Job-shadowing with long tenured colleagues
  • Assembly and Commissioning of machines within the USA or abroad
  • Training in Germany by Heller Academy trainers
Work Environment:
  • Works in both office and plant environment
  • Physical exertion required

We are looking for a skilled and experienced CNC Field Service Technician to join our team. If you have a strong background in mechanical and electrical systems, excellent communication skills, and a passion for delivering exceptional customer service, we encourage you to apply.