Current jobs related to Customer Service Manager - Portland, Oregon - Transdev North America

  • Customer Service Representative

    4 weeks ago

    Portland, Oregon, United States Providence Service Full time

    About the RoleAs a Customer Support/HME Sales Representative at Providence Home Services Oregon, you will play a vital role in providing exceptional service to our patients and customers. Your primary responsibility will be to perform 'service order resolution' activities on accounts for Providence HME Satellite sales facilities.We are committed to...

  • Customer Service Manager

    4 weeks ago

    Portland, Oregon, United States SERVPRO of Southwest Portland Full time

    Job Title: Customer Service ManagerAt SERVPRO of Southwest Portland, we are seeking a highly skilled and customer-focused Customer Service Manager to join our team.Job Summary:The Customer Service Manager is responsible for overseeing the customer service team and ensuring that our customers receive exceptional service. This role requires strong leadership...

  • Customer Service Associate

    4 weeks ago

    Portland, Oregon, United States Providence Health & Service Full time

    Job Title: Associate Customer Service RepresentativeProvidence Health & Services is seeking a highly skilled and customer-focused Associate Customer Service Representative to join our team.Job Summary:The Associate Customer Service Representative provides first-line communication and support to customers, ensuring timely and effective resolution of their...

  • Customer Service Representative

    4 weeks ago

    Portland, Oregon, United States Providence Health & Service Full time

    Job Title: Customer Service RepresentativeProvidence Health & Services is seeking a Customer Service Representative to join our team. As a key member of our Home Medical Equipment (HME) team, you will be responsible for providing exceptional customer service to patients and healthcare providers.Key Responsibilities:Respond to customer inquiries and resolve...

  • Customer Service Manager

    3 weeks ago

    Portland, Oregon, United States Compass Group USA Full time

    Job SummaryAs a key member of our team, you will be responsible for ensuring exceptional customer service and driving sales growth in our retail operations. This role requires a strong focus on client relationships, sales strategy, and operational excellence.Key Responsibilities:Develop and implement sales strategies to drive revenue growth and improve...

  • Customer Service Associate

    3 weeks ago

    Portland, Oregon, United States Providence Health & Service Full time

    Job Summary:As a Home Medical Equipment Care Specialist I at Providence Health & Services, you will provide first-line communication and customer service to our patients. This role is ideal for individuals who are passionate about delivering exceptional patient care and have a strong understanding of medical equipment. Key Responsibilities:• Provide...

  • Customer Service Account Manager

    4 weeks ago

    Portland, Oregon, United States ABM Industries Full time

    Job Title: Customer Service Account ManagerJob Summary:We are seeking a highly skilled Customer Service Account Manager to join our team at ABM Industries. As a key member of our operations team, you will be responsible for ensuring that our clients receive exceptional service and support.Key Responsibilities:Manage client relationships and ensure timely...

  • Pool Service Operations Manager

    3 weeks ago

    Portland, Oregon, United States Christman Pool Service Full time

    Job DescriptionWe are seeking a highly skilled Service Manager to provide exceptional customer service and support to our clients. As a key member of our team, you will be responsible for coordinating and scheduling swimming pool repair and maintenance crews, handling customer inquiries and complaints, and providing information about our products and...

  • Territory Sales Manager

    4 weeks ago

    Portland, Oregon, United States Atlas Copco Compressors LLC -North America Customer Center Full time

    Job Title: Territory Sales ManagerWe are seeking a highly motivated and experienced Territory Sales Manager to join our team at Atlas Copco Compressors LLC - North America Customer Center. As a Territory Sales Manager, you will be responsible for growing our market share in rotary screw air compressor, centrifugal air compressor, air treatment, and nitrogen...

  • Customer Service Representative

    4 weeks ago

    Portland, Oregon, United States West Coast Self-Storage Full time

    Customer Service Associate/Assistant Property ManagerWest Coast Self-Storage Group is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate/Assistant Property Manager. This is an exciting opportunity to grow your career in a fast-paced and dynamic environment.Key Responsibilities:Show available units and...

  • Customer Service Representative

    4 weeks ago

    Portland, Oregon, United States wm Full time

    Job SummaryAs a key member of the Waste Management team, you will play a critical role in ensuring seamless customer service and efficient route optimization. Your primary responsibility will be to communicate effectively with drivers, customers, and other stakeholders to resolve issues and improve service delivery.Key ResponsibilitiesDispatch drivers to...

  • Customer Service Representative

    4 weeks ago

    Portland, Oregon, United States Akraya Full time

    Job Summary:This role involves direct interaction with customers and internal teams to manage pre-sales and post-sales service functions effectively. The successful candidate will handle service requests, manage returns and exchanges, update databases, and ensure the efficient processing of trouble tickets. The position requires meticulous document...

  • Customer Service Representative

    1 month ago

    Portland, Oregon, United States Public Storage Full time

    Job DescriptionPublic Storage is seeking a highly motivated and customer-focused individual to join our team as a Property Manager. As a Property Manager, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring the overall success of our storage facilities.Key Responsibilities:Provide excellent customer...

  • Customer Service Representative

    3 weeks ago

    Portland, Oregon, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Property Manager at Public Storage. As a key member of our team, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring a positive experience for our customers.Key Responsibilities:Assess customer storage...

  • Customer Service Representative

    4 weeks ago

    Portland, Oregon, United States West Coast Self-Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Assistant Property Manager. As a key member of our team, you will be responsible for providing exceptional customer service, managing cash transactions, and maintaining a clean and operational storage facility.Key...

  • Customer Service Representative

    1 month ago

    Portland, Oregon, United States Safelite Full time

    About the RoleThe Customer Advocate is a vital part of Safelite's customer-facing team, responsible for delivering exceptional service and support to our customers. As a key point of contact, you will be the first impression for many of our customers, and your ability to provide world-class service will make a significant impact on their experience.Key...

  • Surgical Services Manager RN

    4 weeks ago

    Portland, Oregon, United States Providence Service Full time

    About the RoleWe are seeking a highly skilled and experienced RN Manager to lead our Surgical Services team at Providence Portland Medical Center. As a key member of our leadership team, you will be responsible for overseeing the clinical and operational activities of our surgical services department, ensuring the highest level of patient care and...

  • Customer Service Representative

    3 weeks ago

    Portland, Oregon, United States Institute of Inspection , Cleaning and Restoration Certification Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Representative to join our team at SERVPRO of Southwest Portland. As a key member of our restoration team, you will be responsible for coordinating and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.Key...

  • Customer Service Liaison

    4 weeks ago

    Portland, Oregon, United States Penske Truck Leasing Co., L.P. Full time

    Penske Customer Service Coordinator RoleA Penske Customer Service Coordinator plays a vital role in ensuring seamless customer experiences. This position focuses on coordinating preventative maintenance requests, scheduling outside repairs, and planning shop work plans.Key Responsibilities:Develop and manage daily and weekly workforce plans to optimize shop...

  • Surgical Services Manager RN

    4 weeks ago

    Portland, Oregon, United States Providence Service Full time

    About the RoleWe are seeking a highly skilled and experienced RN Manager to lead our Surgical Services team at Providence Portland Medical Center. As a key member of our leadership team, you will be responsible for overseeing the clinical and operational activities of our surgical services department, ensuring the highest level of patient care and...

Customer Service Manager

2 months ago

Portland, Oregon, United States Transdev North America Full time
About Transdev North America

We are a leading provider of transportation services in the United States, operating in 19 countries and employing a team of 32,000 across 400 locations. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.

Job Summary

We are seeking a highly skilled Customer Service/Reservationist Manager to join our team in Portland, OR. This role is responsible for overseeing the day-to-day functions of the Customer Service and Reservation Departments, ensuring the highest level of service and efficiency.

Key Responsibilities
  • Coordinate daily activities of Reservations and Customer Service personnel
  • Coordinate resource availability, including Call Center staffing, Operators, and vehicles
  • Makes hiring decisions for authorized roles; evaluates work performance of staff; ensures timely and efficient completion of all assigned tasks
  • Provides employees with timely and constructive performance feedback; develops employees and provides opportunities for career growth
  • Reviews, changes, and improves processes in line with changing customer expectations and organizational goals
  • Utilizes computer-aided scheduling software, GPS, phone recordings, and on-board video to investigate and validate customer comments
  • Answers customer calls and inputs all customer rides using a computerized scheduling system; enters new customer information or changes into the system
  • Develops and revises Reservationist manuals and procedures
  • Coaches/Trains Reservations staff
  • Assists in accident/incident investigation and critical incident, including any needed on-site assistance and support
  • Coordinates with all other LIFT service departments to ensure all service goals and directives are attained
  • Maintains confidentiality of all information
  • Collects and analyzes ridership data and produces weekly reports internally and for client
  • Provides ridership trending analysis and other trends within the Reservation and Customer Service Departments
  • Collects, analyzes, and provides reports on customer comments, employee commendations, and all complaints
  • Tracks dispatching, scheduling, and timekeeping inconsistencies daily, providing and enforcing corrective measures to ensure accuracy and compliance with LIFT functions
  • Ability to understand and define services and bus routing in order to successfully investigate, report, and respond to customer service and operational inquiries and complaints
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • High school Diploma or GED required; College Degree highly desired
  • 3+ years of relevant customer service/call center experience, supervisory experience, and human resources experience desired; Transportation experience highly desirable
  • Ability to read and comprehend instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization
  • English required; Bilingual a plus; Exceptional communication and people-solving skills; Ability to effectively interact with a diverse employee population, including functional client groups
  • Excellent analytical and problem-solving skills; Ability to conceive new approaches, streamline processes, and create customer interactions; Strong time management, organizational, and project skills, and ability to work in a multi-tasking environment
  • Ability to use and is proficient in Microsoft Suite, including a high level of proficiency in Excel; Dispatching and timekeeping software skills required
Work Environment

The work environment is indoors in a typical office setting. The noise level in the work environment is usually moderate.