Administrative Coordinator

2 days ago

Grand Rapids, Michigan, United States Everstory Partners Full time
About Everstory Partners

Everstory Partners is a company dedicated to providing supportive spaces for individuals and families to navigate loss. Our mission is to create a deep understanding of the complex nature of grief and provide compassionate, personalized support.

Job Description

The Administrator role at Everstory Partners is a vital part of our location team, requiring a customer-focused individual to create a welcoming environment through every interaction. Key responsibilities include:

  • Contract processing and quality control, ensuring all contracts are valid before entry.
  • Banking duties, including cash receipt entry, deposit slips, credit card transactions, and bank deposits.
  • Cemetery daily processing of IOAs, following company standards and policies.
  • File maintenance and record keeping, updating customer files and scanning documentation as required.
  • Human Resources, coordinating onboarding responsibilities as needed.
  • Accounts Payable, ensuring all bills are paid promptly and processing purchases and invoices through the current system.
  • Accounts Receivable, collecting past and present balance amounts due for delinquent location customer contracts.
  • Deeds and Certificates, providing deeds and certificates to Sales Management each week, logging and processing according to location and state guidelines.
  • Work and Memorial Orders, ordering memorials when PIF and managing work orders for Park Services.
  • White Board Meetings, participating in daily meetings between Administration, Maintenance, and Sales Department.
  • Reporting, including Trust, state required, and month-end processing.
Requirements
  • Basics: Multi-Line phone skills, filing skills, typing 40 words per minute with minimal errors, and data entry skills.
  • Customer Focus: Ability to abide by company policies, keep employee and customer information confidential, and provide excellent customer service.
  • Team Focus: Proficient organizational skills, ability to multitask efficiently, and work well independently or as part of a team.
  • Valid state driver's license and access to a personal vehicle for some locations.
  • High School equivalency required.
  • Minimum of one-year experience in administration or customer service.
Our Investment in You

Everstory Partners offers a competitive benefits package, including Medical, Dental, 401k with a company match, Life, Short-Term Disability, Long-term Disability, Vision, Tuition Reimbursement, Employee Discount Programs, Generous PTO Programs, Volunteer Opportunities, and much more.

Everstory Partners is an Equal Opportunity Employer, committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

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