Conference Coordinator

4 weeks ago

Fort Worth, Texas, United States MCR Hotels Full time

About the Role:

We are seeking a highly organized and detail-oriented Conference Coordinator to join our team at MCR Hotels. As a Conference Coordinator, you will play a critical role in supporting the Meetings and Conference Services Team by providing administrative support with an emphasis on the production and delivery of learning materials.

Key Responsibilities:

  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation.
  • Produce daily, weekly, and monthly reports.
  • Perform administrative functions.
  • Monitor usage of training materials and other supplies, ordering as needed according to training levels.
  • Assemble and update training materials.
  • Maintain inventory of training materials for the Production Office.
  • Coordinate the logistics of learning events.
  • Attend required meetings.
  • Prepare and coordinate the timely fulfillment of training materials for required classes.
  • Assist with and complete special projects and assignments as designated by the Director of Meeting and Conference Services.
  • Perform other duties as assigned by Management.

Requirements:

  • Minimum formal education of a high school diploma is required.
  • Two years of job-related experience, preferably within the hospitality industry.
  • Must have employment eligibility in the U.S.
  • Computer literate, with strong Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook).
  • Prefer experience with Salesforce, Smartsheets, and Social Tables.
  • Adept at managing a fast-paced environment and putting people at ease.
  • Demonstrated professional and pleasant phone manner.
  • Comfortable interfacing with a diverse group of individuals.
  • Exceptional attention to detail.
  • Ability to prioritize, identify problems, and seek solutions, as well as follow up and follow through with a variety of tasks.
  • Ability to work with minimal supervision to meet deadlines.
  • Excellent communication skills (oral and written) in English.
  • Warm, personable, and energetic demeanor.
  • Honest, trustworthy, discreet, and careful with confidential information.
  • Highly proactive and willing to take initiative.
  • Ability to follow up and follow through with a variety of tasks.
  • Handle multiple priorities effectively.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Must be able to sit at a desk for up to 5 hours per day, with walking and standing required for the remainder of the working day.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 50 pounds occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, and hearing ability, as well as visual acuity.

What We Offer:

  • Discount hotel rooms at MCR hotels.
  • American Airlines Federal Credit Union membership eligibility.
  • Employee Assistance Program.
  • Weekly payroll.
  • Comprehensive health benefits after 30 days, including dental insurance, vision insurance, health insurance, health savings account, flexible spending account, disability insurance, and life insurance.
  • Paid time off benefits after 90 days, including paid personal days, paid sick days, and paid holidays.
  • Retirement savings plan after 6 months, including 401(k) and Roth 401(k).

About MCR Hotels:

MCR Hotels is the 3rd-largest hotel owner-operator in the United States, with a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. We have more than 7,000 team members across the country and operate hotels under 9 Marriott brands, 8 Hilton brands, and a number of unflagged independent hotels.

MCR Hotels has been recognized as one of Fast Company's 10 Most Innovative Travel Companies of 2020 and has received the Marriott Partnership Circle Award, the Hilton Legacy Award for Top Performer, and the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS).

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