Office Administrator
2 days ago
{"Job Title": "Office Generalist", "Job Summary": "We are seeking a highly organized and detail-oriented Office Generalist to join our team at M Dyer Global. As an Office Generalist, you will be responsible for providing administrative support to our department, focusing on Military Inbound operations. Your duties will include data entry, road folder preparation, and responding to customer inquiries in a timely manner. You will also serve as a backup to other departments and assist with internal data entry, DPS data entry, and other administrative tasks.
Responsibilities:
* Input customer information into CompuMove and prepare permanent folders for military inbound shipments
* Prepare military inbound road folders
* Input data in DPS, including status updates, SIT and/or delivery dates, and any additional notes
* Maintain customer files, including GBL, inventory, unstuffing notices, manifests, and location sheets - virtual and physical
* Work closely with dispatchers and warehouse crew on delivery add-ons or cancellations
* Coordinate deliveries with members and dispatch, put jobs on schedule, and check addresses for difficulty or special items needed for delivery
* Track and ensure reweighs are completed and submitted in a timely manner
* Strip and review completed documents for completion - scan completed documents and email to military and respective TSP's
* Bill and audit inbound shipments - email in a timely manner accordingly to TOS
* Schedule repairs for damages to property after deliveries
* Contact local agents of unstuffing notices and prepare invoices
* Request and follow up on authorization for additional charges such as dry runs, additional labor needed, long tracks, 3rd party services, disposal fees, etc in DPS
* Phone and e-mail correspondence with TSP's and other parties as needed
* Follow up and manage expiration of SIT shipments and convert to commercial storage as needed
* Receive and track inbound containers
* Correspond with TSP's and customers on the status of containers and the status of members' shipments
* Prepare proper documentation for inbound containers. Provide notice to haulers and warehouse. Provide container control manifest and location sheets.
* Notify customers on the arrival of shipments and offer available delivery dates.
* Work with dispatchers to coordinate delivery dates according to TOS timelines.
* Become proficient with military Tender of Service
General Office Duties:
* Assist in answering the company's phone system - answer inquiries, route phone calls to the appropriate personnel, take down messages, and ensure that messages are relayed.
* Make dispatch calls to confirm jobs scheduled for the next day.
* Review open transactions at the end of the month and return to accounting.
* Update forms and create new ones as directed by a management team member.
* Respond to customer inquiries or complaints promptly.
* Serve as a primary or secondary backup when an administrative staff member is absent.
* Assist in the management of files
* Prepare miscellaneous reports or subject research as requested
Note: This Job Description is subject to change as technology and internal processes change.
Physical Demands:
Physical demands include sitting, working on the computer, talking/listening on the telephone, and reading. Some lifting may be required, including the ability to lift up to 30 pounds. Good vision is required for working with a computer, computer monitor, and details in paperwork.
Compensation and Benefits:
* Job Type: Full-time
* Salary: Hourly/Non-Exempt; $18.00 per hour
* Holiday Federal Holidays Observed
* Medical & Dental
* Paid Time Off (per company guidelines)
* ESOP after the vesting period
Our company is substance-free. Any successful applicant will be required to submit to a drug test before hiring and random testing thereafter.
The above information on this description is intended to describe the general nature and level of work performed by an individual in this job. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of an individual chosen for this job. The Organization has the right to add, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
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