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Customer Service Representative

2 months ago

Omaha, Nebraska, United States Pacific Life Full time
About the Role

Pacific Life is seeking a highly skilled Customer Service Specialist to join our Consumer Market's Division Affluent Market Customer Service team. As a key member of our team, you will be responsible for providing exceptional customer service to our policyholders, financial advisors, and producers.

Key Responsibilities
  • Respond to customer inquiries and requests in a timely and accurate manner.
  • Build strong relationships with customers to ensure a positive experience with Pacific Life.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Meet or exceed performance metrics and quality standards.
Requirements
  • 1-2 years of experience in a customer service role.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • FINRA SIE and Series 6/7 licenses required within 5 weeks of hire date.
What We Offer
  • Competitive hourly rate ranging from $25-$31 per hour, plus an annual bonus.
  • Opportunities for career growth and professional development.
  • A comprehensive benefits package, including medical, dental, vision, and wellbeing reimbursement account.
  • Paid time off, holiday schedules, and financial planning time off.
How to Apply

Applications will be accepted through early August 2024. Selected applicants will be asked to participate in a recorded video interview and game-based assessment via HireVue. Final interviews will be completed in late July.