Airport Customer Service Instructor

1 week ago


Denver, Colorado, United States Frontier Airlines Full time
Job Title: Airport Customer Service Instructor

At Frontier Airlines, we are committed to delivering exceptional customer service and providing our customers with a memorable experience. As an Airport Customer Service Instructor, you will play a critical role in ensuring that our customer-facing teams have the skills and knowledge necessary to provide top-notch service.

Key Responsibilities:

  • Design and deliver training programs for customer-facing teams
  • Develop and implement training materials and resources
  • Conduct training sessions and provide feedback to participants
  • Collaborate with subject matter experts to ensure training content is accurate and up-to-date
  • Monitor and evaluate training effectiveness and make recommendations for improvement

Requirements:

  • Bachelor's degree in Adult Education, Instructional Design, or related field
  • 0-2 years of experience in classroom facilitation, instructional design, or related role
  • Fluent in Spanish (written and verbal)
  • Knowledge of course development software and instructional technology
  • Prior airline experience preferred

What We Offer:

  • Competitive salary range: $42,500 - $50,000
  • Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance
  • Flight benefits for you and your family to fly on Frontier Airlines
  • Buddy passes for your friends
  • Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages

About Us:

Frontier Airlines is a leading low-cost carrier with a commitment to delivering Low Fares Done Right. We operate over 350 daily flights to more than 100 destinations in the United States, Canada, the Dominican Republic, and Mexico. Our team is dedicated to providing exceptional customer service and ensuring that our customers have a memorable experience.

Why Join Us:

At Frontier Airlines, we value our employees and offer a range of benefits and perks to support their well-being and career development. We are committed to creating a positive and inclusive work environment that fosters growth and innovation.



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