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Airport Customer Service Specialist
2 months ago
We are seeking a highly organized and detail-oriented Airport Customer Service Specialist to join our team at Frontier Airlines. As a key member of our customer service team, you will provide administrative support to ensure the smooth operation of our airport customer service organization.
Key Responsibilities- Provide advanced administrative support to the Airport Customer Service Organization, including word processing, spreadsheet preparation, and presentation creation.
- Screen, interpret, and respond to incoming calls, emails, and other department correspondence in a timely and professional manner.
- Manage and coordinate department travel requirements, conferences, meetings, and events.
- Resolve customer concerns and provide professional customer service to internal and external customers.
- Manage the department's administrative budget and submit payroll for Airport Customer Service staff.
- Track division leadership training records and assist human resources in coordinating leadership development training.
- Serve as an authorized signatory for Denver International Airport badging.
- Manage the uniform program for Customer Service, Inflight, Aircraft Appearance, and Maintenance departments.
- High school diploma or GED required; Bachelor's degree preferred.
- 0-2 years of administrative experience or other relevant experience required.
- Experience in managing projects, tasks, and deadlines preferred.
- Prior airline experience preferred.
- Prior supervisory or leadership experience preferred.
As a member of our team, you will enjoy a competitive salary range of $49,200 - $61,500, as well as a range of benefits, including flight benefits, buddy passes, and discounts on travel and other services.
Frontier Airlines is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status, or any other basis protected by federal, state, or local laws.
