Operations Support Engineer

1 week ago


Springfield, Illinois, United States Network and Data Solutions Integrators (NDSI) Full time

Position Overview: As an Operations & Support Engineer at Network and Data Solutions Integrators (NDSI), you will be pivotal in delivering tailored solutions to intricate challenges. Your expertise in application development will enhance the end-user experience, while we prioritize your professional growth.

Role Impact: In this role, you will contribute to national safety and intelligence by applying advanced technologies and providing operational support to mission-critical systems. Your efforts will ensure that our clients receive timely and accurate intelligence products.

Key Responsibilities:

  • Monitor and manage service disruptions, ensuring consistent functionality and uptime.
  • Provide Tier 3 support for technical issues, collaborating with regional teams.
  • Document and analyze incidents, offering feedback for improvements and maintaining updated playbooks for future reference.
  • Facilitate communication across teams for incident resolution involving external stakeholders.

Qualifications:

To succeed in this role, you should possess a Bachelor's Degree in Computer Science, Engineering, or a related field, or have equivalent experience. A minimum of 8 years in software development is required.

Essential Skills:

  • Proficient in system administration and maintenance.
  • Familiarity with DevOps principles and tools such as Docker, Kubernetes, and Jenkins.
  • Experience with containerization technologies.
  • Strong troubleshooting skills for hardware, software, and network issues.
  • Ability to conduct root cause analysis and implement corrective measures.
  • Basic knowledge of scripting languages like Python, Bash, or PowerShell.
  • Capacity to manage competing priorities and make decisions under pressure.
  • Excellent communication skills for effective stakeholder engagement.
  • Strong analytical and critical thinking abilities.
  • Ability to work autonomously and collaboratively.
  • Customer-oriented mindset with a commitment to meeting service level agreements (SLAs).

Clearance Requirement: An active TS/SCI clearance is mandatory, with eligibility for a CI polygraph.

Desirable Skills:

  • Experience with container management platforms.
  • Proficiency in scripting languages.
  • Ability to troubleshoot database systems.
  • Familiarity with graph and messaging databases.

Location: Customer Site

Citizenship: US Citizenship is required.


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