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Operations & Support Engineer | TS/SCI
2 months ago
Blackspoke is seeking a highly skilled Operations & Support Engineer to join our team. As a critical component of our nation's safety and security, this role will play a vital part in protecting our country from threats.
Key Responsibilities- Provide operational support to mission-critical systems tasked with delivering intelligence products across the IC.
- Ensure the safety and security of our nation by applying the latest technology and best practices.
- Support existing regional staff located onsite to ensure applications and services running on-premise are functioning as expected.
- Serve as Tier 3 CONUS operations support to address technical issues or high-impact incidents in conjunction with regional staff and leads.
- Capture 'Lessons Learned' from incidents in the form of after-action items providing feedback to the development team for fixes or enhancements.
- Proficiency in system administration and maintenance.
- Understanding of DevOps principles and tools (e.g., Docker, Kubernetes, Jenkins).
- Experience with Containerization and Kubernetes.
- Troubleshooting and problem-solving skills related to hardware, software, and network issues.
- Ability to perform root cause analysis for system failures and implement corrective actions.
- Basic experience with scripting languages such as Python, Bash, or PowerShell.
- Capacity to make decisions under pressure and manage competing priorities.
- Strong communication skills to liaise with stakeholders and convey technical information effectively.
- Strong analytical and critical thinking skills.
- Ability to work independently as well as in a team environment.
- Customer-focused mindset with a dedication to meeting service level agreements (SLAs) and customer expectations.
- Active TS/SCI clearance required and eligibility to obtain a CI poly.
- Experience managing container platforms (e.g., Openshift, Rancher).
- Strong experience with scripting languages such as Python, Bash, or PowerShell.
- Ability to troubleshoot Postgres Databases.
- Familiarity with graph databases (e.g., RedisGraph, Neo4j).
- Familiarity with messaging systems (e.g., Pulsar, Kafka, NATS JetStream).
- The opportunity to work on critical high-impact projects that contribute to national security.
- A high-growth environment with numerous opportunities for professional growth.
- A collaborative team environment that values innovation and efficiency.
- A competitive benefits package that underscores our commitment to attracting and retaining top talent.
