Store Receptionist Coordinator

1 day ago


Royal Oak, Michigan, United States National Vision Full time
Job Description: We are seeking a Store Receptionist Coordinator to join our team at National Vision. As the face of our stores, you will be responsible for greeting and welcoming customers in a friendly manner, ensuring a smooth flow of customers through the store, and providing prompt, courteous service to customers either on the phone or in person.

Key Responsibilities:
  • Ensure high quality customer service while following all safety protocols.
  • Ensure a smooth flow of customers through the store.
  • Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
  • Process and understand managed care plans while obtaining document information from the insurance company as needed.
  • Provide customers with basic and accurate information.
  • Schedule and confirm appointments, follow-up visits, and classes.
  • File all patient records daily and pull patient files for the next day's appointments.
  • Check order status and notify customers when orders are in or of any delays.
  • Keep the reception area tidy and presentable with all necessary materials.
  • Receive, sort, distribute daily mail/deliveries, and maintain inventory of office supplies.
  • Participate in regularly scheduled mandatory communication meetings.

Requirements:
  • Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
  • 0-2 years related experience or training preferred.
  • Experience handling multiple phone lines preferred.
  • Strong customer service skills required.
  • Strong organizational skills required.
  • Must have open availability.

Estimated Salary: $50,000 - $60,000 per year based on location and experience. Benefits: Competitive compensation, bonus potential, comprehensive benefits package, including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more.

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