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Security Account Manager, Commercial Lines

1 month ago

Fresno, California, United States HUB International Full time
About HUB International

HUB International is a leading insurance broker that advises businesses and individuals on how to prepare for the unexpected. With a focus on providing peace of mind, our team of professionals across North America offers tailored insurance solutions that put our clients in control.

Job Summary

The Security Account Manager manages a book of insurance business in Central or Northern California, providing professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues. This role requires managing complex risk and exposures, acting with a high degree of independent discretion, autonomy, and decision-making.

Key Responsibilities
  1. Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB's best practices and standard procedures.
  2. Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.
  3. Oversees (and performs when needed) the preparation and implementation of transactions, paperwork, and internal processing for assigned accounts.
  4. Acquires understanding of clients' insurance objectives and critically analyzes and compares insurance plans to determine suitability.
  5. Coordinates the implementation of the client's strategic plan.
  6. Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve.
  7. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues.
  8. Identifies opportunities for cross-sell and up-sell of other HUB products and services when appropriate for the clients' needs.
  9. Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.
  10. Prepares reports, proposal and comparisons for management as required.
  11. Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients.
  12. Makes appropriate recommendations to clients in response to those changes; Attends industry-related continuing education training and courses.
  13. Oversees functions performed by less experienced Account Managers and Assistant Account Managers as required.
  14. Supports, mentors, and trains other support staff members.
  15. Provides a high level of support to Sales staff in obtaining, maintaining, and expanding business.
Requirements
  • 2+ years of experience working on a book of business in the Security industry.
  • Ability to effectively and professionally communicate orally and in writing with internal and external customers.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Proficiency with Microsoft Office Suite, Outlook, and agency management systems.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Desire to learn and grow within the insurance industry.
  • Confidence and demeanor to effectively interact with all levels within the organization.
  • Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients' needs.
  • Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
  • Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.
  • Ability to effectively work with a team and coach others in developing their skills and abilities.