Security Operations Coordinator

1 month ago


Fresno, California, United States AmeriGuard Security Full time

Job Summary

AmeriGuard Security is seeking a skilled Security Dispatcher to join our team. As a Security Dispatcher, you will be responsible for answering phone calls and communicating with guards in accordance with AmeriGuard's contractual obligations.

Key Responsibilities

  • Monitor and review video surveillance equipment to ensure optimal security.
  • Enforce policies and procedures to maintain a safe and secure environment.
  • Respond to emails and communicate effectively with guards and the home office.
  • Maintain accurate records of all incidents that occur at the workplace.
  • Collaborate with dispatchers, coordinators, and drivers to ensure seamless communication and coordination.
  • Monitor public traffic to anticipate and respond to potential security threats.

Requirements

  • High school diploma or equivalent.
  • At least one year of dispatch experience.
  • At least one year of customer service experience.
  • Valid California Driver's License with no major incidents within the last five years.
  • At least two years of experience working with Microsoft Outlook.

Preferred Qualifications

  • At least two years of dispatch experience.
  • At least two years of customer service experience.

Additional Skills and Abilities

  • Fluent communication skills in English (read, write, and speak).
  • Excellent customer service skills.
  • Ability to use two-way communications and monitor multiple video screens.
  • Ability to manage and direct multiple vehicles while on route.

Work Environment and Physical Demands

  • Must be able to identify and assess information on computer screens, written reports, and documentation.
  • Must be able to sit for prolonged periods of time.
  • May require bending and reaching in areas from floor level to six feet high.
  • Requires the ability to distinguish letters or symbols and eye/hand coordination.
  • Work may be performed in a busy high-traffic environment.

Additional Requirements

  • Background investigation in accordance with all federal, state, and local laws.
  • Drug screen to the extent permitted by law.
  • Reliable commute or plan to relocate to Fresno before starting work.
  • Open availability, including weekends, and ability to work day, night, and overnight shifts.

AmeriGuard Security is an Equal Opportunity Employer



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