Customer Service Representative

5 days ago


Bakersfield, California, United States U-Haul Full time

Customer Service Representative Job Description

At U-Haul, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our rental center team, you will be responsible for providing exceptional service to our customers, ensuring their rental experience is seamless and enjoyable.

Key Responsibilities:

  • Assist customers with U-Haul products and services, providing personalized support and guidance.
  • Use U-Scan technology to manage rentals and inventory, ensuring accurate and efficient transactions.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation for our customers.
  • Clean and inspect equipment on the lot, maintaining high standards of quality and cleanliness.
  • Answer customer questions and provide education on U-Haul products and services, promoting our brand and values.
  • Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, demonstrating your ability to multitask and adapt to new situations.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on the latest products and services.

Requirements:

  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields. The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, and positioning yourself to reach objects at varying heights.

Why Join U-Haul?

At U-Haul, we offer a range of benefits and perks, including career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement program, health insurance and prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) savings plan, employee stock ownership plan (ESOP), 24-hour physician available for kids, dental and vision plans, business travel insurance, You Matter EAP, LifeLock identity theft protection, and critical illness/group accident insurance.

Apply Today



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