Customer Service Representative
3 weeks ago
Job Summary: We are seeking a highly motivated and customer-focused Customer Service Specialist to join our team at The Sherwin-Williams Company. As a key member of our retail store team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.
Key Responsibilities:
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Build strong relationships with customers, understanding their needs and preferences to provide personalized recommendations and solutions.
- Process sales transactions accurately and efficiently, maintaining a high level of customer satisfaction.
- Assist customers in person and over the phone, providing product information and recommendations to drive sales growth.
- Work collaboratively with the store team to achieve sales goals and maintain a high level of customer satisfaction.
Requirements:
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Must be willing to work all scheduled hours, which may include evenings and weekends.
Preferred Qualifications:
- Have a valid, unrestricted Driver's License.
- Have at least a High School diploma or GED.
- Have at least one (1) year experience working in a delivery, retail, or customer service position.
- Have previous work experience selling paint and paint related products.
- Have previous work experience operating tinting and mixing equipment.
- Ability to read, write, comprehend, and communicate in more than one language.
- Ability to read, write, comprehend, and communicate in Spanish.
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