Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.
Key Responsibilities- Greet and Assist Members
- Provide a warm and welcoming experience to members, prospective members, and guests.
- Assist with check-ins, new member sign-ups, and tours of our facilities.
- Facilitate Member Updates
- Update member accounts as needed.
- Respond to member questions and concerns in a timely and professional manner.
- Maintain a Positive Club Environment
- Assist in maintaining the neatness and cleanliness of our club.
- Customer Service Background
- Previous experience in customer-facing roles is preferred.
- Basic Computer Proficiency
- Familiarity with basic computer systems and software.
- Passion for Fitness and Health
- A genuine interest in fitness and health is essential.
- Positive Attitude and Strong Communication Skills
- Excellent communication and interpersonal skills.
- Able to work effectively in a team environment.
- Standing and Walking
- Continual standing and walking during shift.
- Talking and Lifting
- Continual talking in person or on the phone during shift.
- Able to occasionally lift up to 50 pounds.
Planet Fitness is an Equal Opportunity Employer
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