Customer Service Representative

4 weeks ago


Bakersfield, California, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Greet and Assist Members
    • Provide a warm and welcoming experience to members, prospective members, and guests.
    • Assist with check-ins, new member sign-ups, and tours of our facilities.
  • Facilitate Member Updates
    • Update member accounts as needed.
    • Respond to member questions and concerns in a timely and professional manner.
  • Maintain a Positive Club Environment
    • Assist in maintaining the neatness and cleanliness of our club.
Requirements
  • Customer Service Background
    • Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency
    • Familiarity with basic computer systems and software.
  • Passion for Fitness and Health
    • A genuine interest in fitness and health is essential.
  • Positive Attitude and Strong Communication Skills
    • Excellent communication and interpersonal skills.
    • Able to work effectively in a team environment.
Physical Demands
  • Standing and Walking
    • Continual standing and walking during shift.
  • Talking and Lifting
    • Continual talking in person or on the phone during shift.
    • Able to occasionally lift up to 50 pounds.

Planet Fitness is an Equal Opportunity Employer



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