Casino Operations Manager

3 days ago

Elko, United States Maverick Gaming LLC Full time

Description

At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people , that are ready to treat guests and each other with respect and make each day at work fun.

Mav•er•ick: Someone who plays by their own rules. /'mav(?)rik/ (noun)

Team Members Will Enjoy:

•Paid Time Off

•Flexible schedules

•Medical, Vision, and Dental insurance

•Short-Term/Long-term Disability Insurance

•Education Reimbursement up to $5,250 annually

•401k plan

•Employee meal discount program

•And more

Manage and coordinate activities of the casino operations (Slots, Table Games and Poker) staff to provide service to guests. Address guest complaints and resolve or refer to the appropriate department leadership which involves the complaint. Make repairs or adjustments to slot machines. Report hazards and enforce safety rules. The Casino Operations Manager is responsible for gaming operations oversight of both Maverick Casino & Hotel and Gold Country Inn & Casino.

  1. Responsible for the operational aspects of the Slots, Table Games and Poker operations.
  2. Responsible for running and interpreting daily reports for casino operations to be able to identify opportunities for improvement within casino operations.
  3. Responsible for recommending and implementing approved policies and procedures for Slot, Table Games, and Poker.
  4. Responsible for identifying and meeting staffing needs which includes interviewing, hiring, scheduling, coaching and terminations.
  5. Ensure proper orientation and training of all Slot, Table Game and Poker procedures.
  6. Complies with all company and departmental policies and procedures.
  7. Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
  8. Approves slot vouchers for payouts as required
  9. Monitor operational quality or safety.
  10. Monitor patron activities to identify problems or potential problems.
  11. Verbal & aesthetically pleasing communication skills.
  12. Performs related and/or other duties as required


Requirements

  • Be 21 years of age.
  • College degree or equivalent education/experience preferred.
  • Must obtain a Nevada Gaming card.
  • Title 31 training.
  • Must have management experience.
  • Excellent verbal and written communication skills required.
  • Excellent customer service skills a must.
  • Must be proficient in MS Word, Excel, Power Point, Access and the Internet.
  • Solid organizational, time-management and prioritization skills.
  • Must work well in stressful, high-pressured situations.
  • Honesty and Integrity.

WORKING CONDITIONS: This position typically works varied shifts, including weekends and holidays. Must be able to lift 25 pounds; this position would require business professional attire.

Maverick Gaming™, based in Kirkland, Washington, is a young gaming company with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants.

Founded in 2017 by industry veterans Eric Persson and Justin Beltram, Maverick Gaming™ takes a bold approach to a classic pastime. With an all-star leadership team from some of the largest gaming brands spanning markets the world, Maverick is dedicated to delivering the best possible gaming experiences for every kind of player while enforcing strict problem gambling policies as a community partner. Created by gamblers, for gamblers.

Salary Description

$45,000

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