Slots Guest Service Representative Graveyard Shift

5 months ago

Elko, United States Maverick Gaming LLC Full time

Job Type

Full-time, Part-time

Description

At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people , that are ready to treat guests and each other with respect and make each day at work fun.

Mav•er•ick: Someone who plays by their own rules. /'mav(?)rik/ (noun)

The Slots Guest Service Representative provides friendly, courteous and efficient service to customers in assigned area(s); through teamwork with floor cashiers, ensure prompt response to all customers' needs.

ESSENTIAL JOB FUNCTIONS:

  • Safeguards company assets at all times.
  • Circulates about the slot machine area assigned.
  • Through teamwork in assigned areas, ensures good customer service and prompt response to customer needs at all times.
  • Prepare or approves all slot payout vouchers for fills and jackpots.
  • Assists in resolving all customer disputes.
  • Observes strict confidence in regards to company related matters.
  • Makes minor repairs and adjustments to slot machines as needed.
  • Cleans interior/exterior of slot machines.
  • Answers customer complaints and questions regarding slot machines within his/her authority and ability to do so.
  • For level 2 - Exceptional attitude & service. Ability to process jackpots on JDUs without assistance. Can perform minor repairs (bill jams, machine resets, etc.). Basic knowledge of Play Maverick loyalty program. Basic knowledge of game offerings.
  • For level 3 - Meets all Level 2 criteria. Basic knowledge of MICS. Thorough knowledge of Play Maverick loyalty program. Excels with club enrollments. Able to properly train new hires. Advanced knowledge of game product, mechanics, and payouts.
  • For level 4 - Meets all Level 3 criteria. Expert on jackpot processing, loyalty club, example for excellent customer service, proven loyalty and champion of the company.
  • Create a friendly atmosphere for guests and coworkers
  • Performs related and/or other duties as required.
Requirements
  • Be 21 years of age.
  • High School graduate or GED
  • Ability to obtain and maintain State of Nevada Gaming Card.
  • Be able to work in a standing position for long periods of time (up to 8 hours).
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision.
  • Outgoing personality, positive attitude strong communication skills, and pleasant/clean appearance.
  • This position typically works verity of shifts, including weekend and holidays. Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
  • Possess basic math skills and have the ability to handle money.
  • Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.
  • Punctuality and regular and reliable attendance.
  • Honesty and Integrity


Team Members Will Enjoy:

•Paid Time Off

•Flexible schedules

•Medical, Vision, and Dental insurance

•Short-Term/Long-term Disability Insurance

•Education Reimbursement up to $5,250 annually

•401k plan

•Employee meal discount program

•And more

Maverick Gaming™, based in Kirkland, Washington, is a young gaming company with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants.

Founded in 2017 by industry veterans Eric Persson and Justin Beltram, Maverick Gaming™ takes a bold approach to a classic pastime. With an all-star leadership team from some of the largest gaming brands spanning markets the world, Maverick is dedicated to delivering the best possible gaming experiences for every kind of player while enforcing strict problem gambling policies as a community partner. Created by gamblers, for gamblers.

Salary Description

$13 - $16 DOE

  • Customer Service Representative

    2 months ago

    Elko, Nevada, United States Maverick Gaming LLC Full time

    Job Summary:Maverick Gaming LLC is seeking a highly motivated and customer-focused individual to join our team as a Slots Guest Service Representative. As a key member of our casino floor team, you will be responsible for providing exceptional service to our guests, ensuring a positive and enjoyable experience for all.Key Responsibilities:Safeguarding...

  • Customer Service Representative

    2 months ago

    Elko, Nevada, United States Maverick Gaming LLC Full time

    Job Summary:Maverick Gaming LLC is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our gaming floor team, you will provide exceptional service to our guests, ensuring a positive and enjoyable experience at our casinos.Key Responsibilities:Safeguard company assets and maintain a secure...

  • Customer Service Representative

    2 weeks ago

    Elko, Nevada, United States Maverick Gaming LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Slot Machine Attendant. As a key member of our gaming floor team, you will be responsible for providing exceptional service to our guests, ensuring a positive and enjoyable experience for all.Key Responsibilities:Provide friendly and courteous service to guests...

  • Guest Service Representative

    2 weeks ago

    Elko, Nevada, United States Avantic Lodging Enterprises Full time

    Job SummaryAvantic Lodging Enterprises is seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and ensuring a seamless stay for our guests.Key ResponsibilitiesRegister guests and process check-ins and...

  • Guest Service Representative

    4 weeks ago

    Elko, Nevada, United States Avantic Lodging Enterprises Full time

    Job DescriptionAvantic Lodging Enterprises is seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Register guests and process check-ins and check-outs in a friendly and...

  • Gold Dust West Elko

    3 months ago

    Elko, United States Jacobs Entertainment Full time

    A Legacy of Excellence Entertaining Your World Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the companys value is our commitment to ethical leadership, ou Guest Service, Cage Cashier, Guest, Cashier, Representative, Retail

  • Cage Cashier

    5 months ago

    Elko, United States Maverick Gaming LLC Full time

    Job Type Full-time, Part-time Description At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people , that are ready to treat guests and each other with respect and make each day at work fun. Mav•er•ick: Someone who plays by their own rules. /'mav(?)rik/ (noun) The Cage...

  • Cage Cashier

    4 months ago

    Elko, United States Maverick Gaming LLC Full time

    Job Type Full-time Description At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people , that are ready to treat guests and each other with respect and make each day at work fun. Mav•er•ick: Someone who plays by their own rules. /'mav(?)rik/ (noun) The Cage Cashier provides...

  • Hotel Night Auditor

    2 weeks ago

    Elko, Nevada, United States Maverick Gaming LLC Full time

    Hotel Night Auditor Job DescriptionAt Maverick Gaming LLC, we are seeking a highly skilled Hotel Night Auditor to join our team. As a key member of our hotel operations, you will be responsible for providing exceptional guest service, managing hotel services, and ensuring the smooth operation of our hotel.Key Responsibilities:Provide superior guest service,...

  • Poker Dealer

    2 weeks ago

    Elko, Nevada, United States Maverick Gaming LLC Full time

    Join Our Team as a Poker DealerMaverick Gaming LLC is seeking a skilled Poker Dealer to join our team. As a Poker Dealer, you will be responsible for managing the flow of games, handling cash and chips, and ensuring a safe and enjoyable experience for our guests.Key Responsibilities:Manage the flow of games and ensure a smooth gaming experience for...

  • Housekeeping EVS

    4 months ago

    Elko, United States Maverick Gaming LLC Full time

    Job Type Full-time, Part-timeDescriptionHousekeeping EVS/Porter - Full Time - Join the Maverick Team!Hiring for Day, Swing and Grave shift.Do you want MORE Opportunity, MORE Flexibility, MORE Benefits, and most importantly MORE Fun? At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people,...

  • Housekeeping House Person

    3 months ago

    Elko, United States Maverick Gaming LLC Full time

    Job Type Full-time, Part-timeDescriptionAt Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people , that are ready to treat guests and each other with respect and make each day at work fun.Mav•er•ick: Someone who plays by their own rules. /'mav(?)rik/ (noun)The Housekeeping...

  • Mobil Cashier

    2 weeks ago

    Elko, Nevada, United States Maverick Gaming LLC Full time

    About the RoleWe are seeking a highly motivated and customer-focused Mobil Cashier to join our team at Maverick Gaming LLC. As a Mobil Cashier, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide friendly and efficient customer...

  • Bartender- Elko

    3 weeks ago

    Elko, Nevada, United States Maverick Gaming LLC Full time

    Job Title: BartenderMaverick Gaming LLC is seeking a skilled and enthusiastic Bartender to join our team. As a Bartender, you will be responsible for providing exceptional customer service, mixing and serving drinks, and maintaining a clean and organized bar area.Key Responsibilities:Greet guests in a prompt and courteous manner and thank them upon...

  • Customer Service Representative

    1 month ago

    Elko, Nevada, United States Suburban Propane Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound and outbound calls, and performing administrative...

  • Bartender- Elko

    3 weeks ago

    Elko, United States Maverick Gaming LLC Full time

    Job Type Full-time, Part-time Description At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people , that are ready to treat guests and each other with respect and make each day at work fun. Mav•er•ick: Someone who plays by their own rules. /'mav(?)rik/ (noun) The Bartender...

  • Housekeeping Assistant

    3 weeks ago

    Elko, Nevada, United States Maverick Gaming LLC Full time

    Job SummaryMaverick Gaming LLC is seeking a highly motivated and detail-oriented Housekeeping House Person to join our team. As a key member of our housekeeping team, you will be responsible for maintaining the cleanliness and organization of our hotel rooms and public areas.ResponsibilitiesFollow all company and department policies and procedures, as well...

  • Customer Service Representative

    3 weeks ago

    Elko New Market, Minnesota, United States Kwik Trip Full time

    About Kwik TripKwik Trip is a family-owned company that has been serving its guests and coworkers since 1965. We are dedicated to providing an exceptional customer experience in clean, state-of-the-art facilities.Job SummaryWe are seeking energetic and outgoing individuals to join our Food/Guest Service team. As a Food/Guest Service coworker, you will be...

  • Bartender- Elko

    2 weeks ago

    Elko, United States Maverick Gaming LLC Full time

    Job Type Full-time, Part-time Description At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people , that are ready to treat guests and each other with respect and make each day at work fun. Mav•er•ick: Someone who plays by their own rules. /'mav(?)rik/ (noun) The Bartender...

  • Busser - Elko

    3 weeks ago

    Elko, Nevada, United States Maverick Gaming LLC Full time

    Job SummaryMaverick Gaming LLC is seeking a highly motivated and detail-oriented Busser to join our team. As a Busser, you will play a vital role in ensuring our guests have an exceptional dining experience.Key ResponsibilitiesClear tables and remove soiled dishes, glasses, and silverwareStock supplies and condiment stationsMaintain a clean and organized...