Customer Service Ambassador

4 weeks ago


Rochester, New York, United States Eastman Kodak Company Full time
Job Summary

The Eastman Kodak Company is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Order Processing: Process customer orders, returns, and credits in a accurate and efficient manner.
  • Relationship Building: Build and maintain strong relationships with customers and internal partners.
  • Problem Solving: Analyze and resolve customer complaints and issues in a fair and timely manner.
  • Communication: Communicate effectively with customers and internal partners through various channels.
Requirements
  • Education: Bachelor's degree or equivalent.
  • Experience: 3-5 years of customer service experience.
  • Skills: Strong problem-solving and communication skills, ability to work in a fast-paced environment.
Preferred Qualifications
  • Experience with SAP: Experience with SAP or equivalent ERP system.
  • Experience with Salesforce: Experience with Salesforce or equivalent CRM system.
Key Competencies
  • Problem Analysis: Strong problem analysis and problem-solving skills.
  • Interpersonal Skills: Excellent interpersonal and communication skills.
  • Self-Motivation: Self-motivated and able to work under pressure.
  • Attention to Detail: Attention to detail and accuracy.
  • Adaptability: Ability to adapt to changing situations and priorities.


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