Service Specialist

1 week ago


Rochester, New York, United States Mayo Clinic Full time
Job Summary

Mayo Clinic is seeking a highly skilled Service Specialist - Operations to join our team. As a Service Specialist, you will serve as an ambassador of the practice, interacting with patients, guests, and staff via telephone, website, email, and in-person. Your primary responsibility will be to respond to patient inquiries, actively promote services, schedule appointments, and provide exceptional customer service.

Key Responsibilities
  • Respond to patient inquiries and provide accurate information about services and procedures
  • Actively promote services and schedule appointments
  • Provide exceptional customer service to patients, guests, and staff
  • Work collaboratively with other departments to ensure seamless patient experience
  • Participate in on-call rotation to provide 24/7 support
Requirements
  • Successful completion of an associate degree and 3 years of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong organizational and problem-solving skills
  • Proficiency in Microsoft Office and patient scheduling systems
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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