Bilingual Chinese Senior Enrollment Coordinator
2 weeks ago
Bilingual Chinese Senior Enrollment Coordinator
Location: Manhattan, New York
Position Overview:
- Facilitates the referral and enrollment process for health plan services to achieve enrollment objectives.
- Conducts outreach to evaluate eligibility and resolve enrollment-related inquiries.
- Operates under general oversight.
Compensation: $26.23 Hourly
Key Responsibilities:
- Educates potential enrollees on health plan benefits and eligibility criteria.
- Assesses and verifies the eligibility of prospective members.
- Collaborates with necessary stakeholders to arrange assessments.
- Addresses inquiries to ensure customer satisfaction.
- Processes enrollment applications efficiently.
- Works in partnership with various departments and vendors.
- Generates and prepares enrollment reports.
- Aids in monitoring and updating enrollment systems.
- Provides guidance on service processes.
- Engages in outreach to both new and existing members.
Qualifications:
Licenses and Certifications: A valid NYS driver's license or NYS non-driver's ID is required.
Education: An Associate's Degree in health, human services, or a related field is necessary.
Work Experience: A minimum of two years of experience in customer service is required.
Strong interpersonal, organizational, attention to detail, and analytical skills are essential.
Familiarity with Medicaid eligibility standards is preferred.
Proficiency in MS Excel, Word, and Outlook is expected.
Prior experience in a Call Center environment is advantageous.
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