Automotive Service Advisor

4 weeks ago


New Baltimore, Michigan, United States Sterling Car Care Full time

At Sterling Car Care, we're seeking a skilled Automotive Service Advisor to bridge the gap between our valued customers and expert technicians. This role requires a passion for cars and exceptional communication skills to provide a seamless experience from start to finish.

Responsibilities:

  • Engage with customers to understand their automotive needs and provide tailored recommendations.
  • Prepare accurate estimates and maintain transparency throughout the service process.
  • Coordinate and schedule appointments, ensuring efficient workflow in the shop.
  • Explain repair and maintenance services clearly, helping customers make informed decisions.
  • Follow up with customers post-service to ensure their satisfaction and address any concerns.
  • Keep up-to-date with product knowledge and service offerings to provide the best advice.

Requirements:

  • Exceptional communication and interpersonal skills with a knack for building rapport.
  • Strong organizational and multitasking abilities to handle a busy environment.
  • Basic understanding of automotive concepts; a passion for cars and repairs is a must.
  • Proficient with computer systems and management software.
  • A positive attitude and a commitment to delivering outstanding customer service.

Benefits:

  • 5 Days Per Week
  • No Weekends
  • No late nights
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources


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