Automotive Service Advisor

4 weeks ago


New York, New York, United States Midas Full time
Service Advisor Job Description

Midas Auto Center is seeking a skilled Service Advisor to act as a liaison between our customers and service technicians. As a Service Advisor, you will be responsible for greeting customers, listening to their requests, answering phones, scheduling appointments, estimating work, ordering parts, and cashiering.

Key Responsibilities:

  • Greet customers and listen to their vehicle concerns
  • Answer phones and schedule appointments
  • Estimate work and order parts
  • Cashier and manage customer transactions
  • Work with technicians to convey customer concerns and ensure accurate repair descriptions

Requirements:

  • Service Advisor/Writer experience, aftermarket, or quick lube welcome to apply
  • Strong track record of outstanding customer service
  • Knowledge of operating systems is a plus, but not required
  • Ability to work in a fast-paced environment
  • Good personal organizational skills
  • Be punctual and reliable
  • Must be available to work Saturdays

Preferred Skills:

  • Strong listening skills to gather information from customers
  • Effective interviewing skills to ask follow-up questions
  • Thorough knowledge of automobiles to gather information and discuss vehicles with authority
  • Verbal communication skills to explain complex technical problems in simple terms
  • Familiarity with database software used for entering customer information
  • Arithmetic ability to calculate the total cost of parts and labor when creating estimates
  • Organizational skills to keep track of multiple jobs and manage estimates and other paperwork

Compensation: Pay based on experience, $24.00 per hour

Midas is a leading destination for automotive services, and we offer a dynamic work environment with opportunities for career growth and development. If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.



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