PremierOne Hypercare Support Specialist
5 days ago
Job Description
Hypercare Support SpecialistAt Motorola Solutions, we're committed to helping public safety agencies and enterprises respond quickly and safely to emergent situations. Our Hypercare support team plays a critical role in delivering software solutions that enable our customers to focus on their mission-critical goals and responsibilities.
Responsibilities:- Provide face-to-face customer service and technical support for PremierOne CAD or RMS systems
- Work with customers to understand comprehensive business requirements as it relates to MSI applications
- Build relationships with customers and internal Motorola Solutions teams to foster customer satisfaction with service and support
- Initiate problem solving and follow through to resolution
- Perform root-cause analysis of problems to formulate and recommend improved alternative operations
- Collaborate with various technical organizations to provide exceptional service and support
Requirements:
- 3+ years of customer support experience
- 3+ years of IT support experience
- Strong written and oral communication skills
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.
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