Client Relations Associate

2 weeks ago


San Antonio, Texas, United States Barkaritaville Pet Resort Full time

Location: San Antonio, TX, USA

Compensation: DOE

Employment Type: Hourly, Full Time

*Full-Time roles are eligible for comprehensive employee benefits including medical, dental, paid time off (PTO), and discounts on products and services.*

About Barkaritaville Pet Resort

Barkaritaville Pet Resort is a premier, state-of-the-art facility in San Antonio, TX, dedicated to providing a stress-free, home-like environment for pets. Our services include lodging, grooming, daycare, and training, all tailored to meet the unique needs of each pet. With over 20 years of experience in the pet care industry, we pride ourselves on our local ownership and management.

Role Overview

As a Customer Service Specialist, you will be the first point of contact for our clients, both human and animal. Your primary responsibility will be to deliver exceptional customer service, ensuring that every interaction is positive and memorable. You will manage reservations, address inquiries, and resolve any concerns with professionalism and care.

Key Responsibilities

  • Greet clients warmly and listen attentively to their needs.
  • Handle client billing and maintain accurate daily cash reports.
  • Assist with pet care tasks as required, ensuring the well-being of all animals.
  • Thrive in a dynamic environment, balancing multiple tasks while providing outstanding service.

Qualifications

  • High school diploma or equivalent.
  • Strong customer service and communication skills.
  • Proficient in phone etiquette and computer literacy, including Microsoft Office.
  • Ability to learn and retain information accurately.
  • Compassionate handling of animals at all times.
  • A genuine passion for both people and pets.

Work Schedule

Consistency is crucial for our operations. Our front office operates from 7:00 am to 6:00 pm, Monday through Friday, with additional hours on Saturdays and Sundays for scheduled services.

If you believe you are a great fit for this role in a pet-centric environment, we encourage you to submit your application through our online platform. We look forward to the possibility of welcoming you to our team



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