Client Relations Specialist

2 weeks ago


San Antonio, Texas, United States Insight Global Full time
Position Overview
An organization is seeking a Customer Success Associate to enhance the customer operations division. This role will serve as the primary point of contact between the laboratory operations team and clients.

Key Responsibilities
- Address and resolve client inquiries through various communication channels.
- Collect and relay essential data to clients from laboratory operations.
- Input donor details into internal systems while ensuring confidentiality.
- Coordinate client schedules for specimen collection and delivery.
- Manage the entry of patient donor information into a national database.
- Facilitate onboarding processes for new clients within the organization.

Employment Details
This is a contract-to-hire position with a compensation range of $15-19/hour, depending on experience.

Company Commitment
We are dedicated to fostering a diverse and inclusive workplace where individuals can express their authentic selves. We are an equal opportunity employer, ensuring that all qualified candidates receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability, or any other protected status.

Required Qualifications
- Associate's Degree.
- Experience in data entry, patient onboarding, and metrics tracking.
- Proven customer service skills with experience in email correspondence.
- Proficiency in Microsoft Office applications and other data management software.
- Ability to efficiently manage multiple tasks and projects simultaneously.

Preferred Qualifications
- Bachelor's Degree.
- Background in clinical, healthcare, or medical fields.

Benefits
Benefit packages commence on the 31st day of employment and include medical, dental, and vision insurance, along with HSA, FSA, and DCFSA options, and access to a 401k retirement plan with employer matching. Employees are also entitled to paid sick leave and other paid time off as mandated by applicable laws.

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