Facility Operations Supervisor
2 weeks ago
A note from Adam Raffle – Thank you for considering this opportunity. My name is Adam Raffle, founder of Raffle Parking, and I appreciate your interest.
Raffle Parking is expanding, and we are in search of exceptional individuals to join our team. We offer a supportive work environment, a fantastic team, competitive compensation and benefits, and significant growth potential for both the company and its employees.
About Raffle Parking
Raffle Parking is a comprehensive parking management and consulting firm, headquartered in Houston, TX. We manage approximately 14 locations and have a dedicated team of 10 full-time employees. Our growth trajectory is promising.
Role Overview – Facility Operations Supervisor
The Facility Operations Supervisor is responsible for ensuring that all operational aspects of their assigned locations align with Raffle and client standards. This role involves overseeing the business operations for these locations, supported by Raffle's Accounting, Marketing, and Senior Management Teams.
Key Responsibilities:
- Enhancing Net Operating Income (NOI) – The Supervisor is tasked with driving revenue and managing operating expenses for their locations, thereby increasing NOI for clients. This includes understanding market conditions, aligning pricing strategies, collaborating with the Marketing Department to identify new revenue streams, and building strong relationships.
- Financial Oversight – Budgeting and financial reporting are essential components of this role, requiring collaboration with the Staff Accountant. Annual budgets are created and adjusted as necessary, with monthly financial packages produced that include variance analysis.
- Customer Experience – The Supervisor is committed to delivering an exceptional customer service experience for patrons at their locations. This involves being responsive, assertive, and service-oriented, as well as implementing technology solutions to streamline the customer experience.
Additional Responsibilities:
- Manage a team of hourly employees, including scheduling and performance evaluations.
- Ensure facility maintenance standards are upheld and oversee vendor performance.
- Implement and maintain Parking Access & Revenue Control Systems (PARCS) at respective locations.
- Conduct market rate surveys for assigned locations.
- Foster client relationships and attend client meetings as necessary.
- Execute company initiatives as directed by Senior Management.
- Perform operational tasks as required based on location needs.
Qualifications:
Essential Skills:
- Strong assertiveness and customer service orientation.
- Entrepreneurial mindset with a focus on trust and respect.
- Ability to work collaboratively in a diverse environment.
Preferred Skills:
- Proficiency in Microsoft Office Suite.
- Experience in budgeting and financial reporting.
- Strong communication skills, both verbal and written.
- Ability to manage multiple tasks and meet deadlines.
Raffle Parking is an equal opportunity employer, committed to providing equal employment opportunities to all individuals.
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