Director of Engineering Operations

6 days ago

San Francisco, California, United States Sephora Full time
Job Title: Director Engineering, Technical Operations

Job Summary:

Sephora is seeking a highly experienced Director of Engineering, Technical Operations to lead our Enterprise Client & IT Services Engineering teams and Corporate Desktop Support. As a key member of our technology leadership team, you will drive strategic vision, develop and execute new initiatives, and work collaboratively to define and execute business priorities.

Key Responsibilities:

  • Identify, define, and continuously improve the functionality, stability, scalability, and security of our Technology Operations Platforms and Services.
  • Provide hands-on Technical Expertise, guidance, and mentorship to the Technologies, Platforms, and Engineers in your area of responsibility.
  • Collaborate with key executives and technology stakeholders to create and execute technology roadmap, balancing competing interests and needs across the organization.
  • Manage geographically distributed teams to deliver products, platforms, and services with high quality and within the stipulated budget.
  • Influence and inform resources and partners whom you do not directly manage and communicate effectively to get alignment on requirements and decisions.
  • Directly manage a talented team of Client Engineers, IT Services Engineers, and Desktop Support Analysts.
  • Own continual improvement and ongoing process maturity of your Engineering deliverables through regular reviews of the business needs, process, tools, trend analysis, metrics reporting, and regular engagement with stakeholders.
  • Work with product owners, stakeholders, and the Engineering teams to prioritize and plan improvements to our tools while balancing technical enhancements, tech debt management, automation opportunities, and new feature development.
  • Escalation point for Technology Operations Engineering and Corporate Desktop issues.
  • Develop KPIs, metrics, and reporting to communicate status of Engineering delivery life cycle, overall systems health, stability, compliance, service levels, and product backlogs for internal stakeholders and executives.
  • Supervisory duties for Technology Operations Engineering Teams and Corporate Desktop Support Services.

Requirements:

  • 15+ years of progressively responsible engineering experience with 10+ years managing globally distributed high performing teams.
  • 10+ years hands-on Engineering and expert level understanding within the following technologies: Collaboration Tools, Cloud and Security, OS and Application Management, Automation and Scripting, and Operations Applications.
  • 5+ years as a people leader in Senior Manager role (or above) in Enterprise / Infrastructure Engineering role.
  • Must have managed other people leaders in previous roles.
  • Nimble skillset and flexible with regards to changing priorities & business needs.
  • Strong track record of hiring stellar engineers and contributing to their career growth.
  • Demonstrated ability to develop strong alliances with those outside of your immediate organization.
  • Excellent communication and interpersonal skills including the ability to work effectively with technical and non-technical staff.
  • Flexibility in work schedule, off-hours for project implementation, major incidents, and on call rotational support (24x7).

About Sephora:

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Equal Employment Opportunity:

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

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