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Director of IT Operations

4 weeks ago


San Francisco, California, United States 2K Full time
Job Title: Sr. Director of Workplace IT

At 2K, we're seeking a highly skilled and experienced Sr. Director of Workplace IT to join our exceptional IT team. As a key member of our leadership team, you'll play a crucial role in elevating our IT operations to new heights.

Key Responsibilities:
  • Lead and grow an IT team: Manage a dedicated team of IT professionals to support Discord employees.
  • Develop IT strategy: Plan and execute the Workplace IT strategy and create policies to align with evolving business needs.
  • Automate and innovate: Identify and implement opportunities for automation in IT support and recommend new technologies.
  • Foster cross-departmental relationships: Build key relationships with departments like Engineering, Security, Finance, and Procurement.
  • Manage IT infrastructure and equipment: Oversee the maintenance and updating of hardware (laptops, networks, A/V systems) and manage IT vendors.
  • Ensure IT risk management: Work with IT teams to address risks such as disaster recovery, data loss, and maintain proper access controls.
  • Oversee helpdesk and software: Manage the IT helpdesk to ensure high-quality customer service and curate software and licenses.
  • Handle budgeting and metrics: Draft the annual IT budget, assist in planning, and maintain metrics for continuous improvement and high user satisfaction.

Requirements:

  • Bachelor's degree in Information Technology, Information Systems, Computer Science, or related field.
  • At least eight years in IT operations and three years in managing IT teams and projects.
  • Strong focus on customer service with excellent presentation and training abilities.
  • Proficient in computer systems, networks, security, telecommunications, A/V systems, databases, and storage; familiar with Discord's systems (Okta, Oracle, Workday, Zendesk).
  • Able to work in a dynamic, startup environment and implement automation in IT support.
  • Proven experience setting IT strategy, building complex metrics/analytics, and making data-driven recommendations.
  • Skilled in using scripting languages like Python, Bash, and PowerShell for automation.
  • Effective in managing tasks and projects, coordinating with multiple stakeholders, and leading IT operations with a team-oriented approach.

What We Offer:

  • Competitive base salary range: $201k-$241k + equity + benefits.
  • Opportunity to work with a dynamic and innovative company.
  • Chance to make a significant impact on the future of gaming.