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Director of IT Operations
4 weeks ago
At 2K, we're seeking a highly skilled and experienced Sr. Director of Workplace IT to join our exceptional IT team. As a key member of our leadership team, you'll play a crucial role in elevating our IT operations to new heights.
Key Responsibilities:- Lead and grow an IT team: Manage a dedicated team of IT professionals to support Discord employees.
- Develop IT strategy: Plan and execute the Workplace IT strategy and create policies to align with evolving business needs.
- Automate and innovate: Identify and implement opportunities for automation in IT support and recommend new technologies.
- Foster cross-departmental relationships: Build key relationships with departments like Engineering, Security, Finance, and Procurement.
- Manage IT infrastructure and equipment: Oversee the maintenance and updating of hardware (laptops, networks, A/V systems) and manage IT vendors.
- Ensure IT risk management: Work with IT teams to address risks such as disaster recovery, data loss, and maintain proper access controls.
- Oversee helpdesk and software: Manage the IT helpdesk to ensure high-quality customer service and curate software and licenses.
- Handle budgeting and metrics: Draft the annual IT budget, assist in planning, and maintain metrics for continuous improvement and high user satisfaction.
Requirements:
- Bachelor's degree in Information Technology, Information Systems, Computer Science, or related field.
- At least eight years in IT operations and three years in managing IT teams and projects.
- Strong focus on customer service with excellent presentation and training abilities.
- Proficient in computer systems, networks, security, telecommunications, A/V systems, databases, and storage; familiar with Discord's systems (Okta, Oracle, Workday, Zendesk).
- Able to work in a dynamic, startup environment and implement automation in IT support.
- Proven experience setting IT strategy, building complex metrics/analytics, and making data-driven recommendations.
- Skilled in using scripting languages like Python, Bash, and PowerShell for automation.
- Effective in managing tasks and projects, coordinating with multiple stakeholders, and leading IT operations with a team-oriented approach.
What We Offer:
- Competitive base salary range: $201k-$241k + equity + benefits.
- Opportunity to work with a dynamic and innovative company.
- Chance to make a significant impact on the future of gaming.