Director of Engineering Operations

7 days ago

San Jose, California, United States ForeScout Technologies Full time
Job Title: Director, Engineering Operations

Forescout Technologies is seeking a seasoned Director, Engineering Operations to lead our Engineering department and drive our company's engineering services forward.

About the Role

The successful candidate will be responsible for overseeing the planning, development, and execution of Central Engineering initiatives and services. This includes ownership and management of tools and technologies that support Forescout product development, as well as engineering escalation support process to improve the escalated product ticket lifecycle.

Key Responsibilities
  • Manage and maintain tools and technologies that support Forescout product development, including procurement, licensing, configuration, management, and support.
  • Develop and implement engineering escalation support process to improve the escalated product ticket lifecycle.
  • Lead product release train engineering to ensure predictable and coordinated software releases across the Forescout platform that supports the cloud and on-prem products.
  • Collaborate with DevOps, Finance, and IT to ensure insightful financial reporting for Forescout's cloud infrastructure.
  • Continuously improve processes to enhance the development, testing, integration, and release activities in a scaled Agile environment.
  • Lead, mentor, and inspire a team of skilled engineers and service professionals, fostering a positive work environment and promoting professional development and growth.
  • Collaborate effectively with other departments, stakeholders, and senior management to ensure seamless integration of Central Engineering initiatives and services across all of R&D.
  • Lead technical efforts on patent review and submission.
  • Maintain programs to track engineering resources and logistics.
Requirements
  • Bachelor's or master's degree in engineering or related field; advanced degree is a plus.
  • 10+ years of progressive experience in engineering and services leadership roles, preferably within the network security industry.
  • Exceptional strategic thinking, problem-solving, and decision-making skills.
  • Excellent interpersonal and communication skills, with the ability to collaborate effectively with diverse teams and cybersecurity stakeholders.
  • Extensive knowledge of engineering principles, practices, and cybersecurity technologies relevant to the industry.
  • Demonstrated ability to drive innovation, implement process improvements, and optimize engineering services.
  • Excellent organizational and project management skills, with the ability to prioritize tasks and meet cybersecurity and service deadlines.
  • Experience with Jira, Confluence, GitHub, BitBucket, CI/CD tools, and Jellyfish a plus.
What We Offer
  • Competitive compensation and benefits - we cover 88% of employee and dependents' benefits premiums (the U.S. only), 401k match, generous PTO policy, and much more.
  • Collaborative and innovative environment - make an impact on worldwide security while working on the hottest technology.
  • Leadership that supports and encourages professional growth and development.

Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our One Team philosophy.

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