Business Operations Specialist

1 week ago


Oklahoma City, Oklahoma, United States TechTarget Full time
Business Analyst Opportunity at TechTarget

We are seeking a skilled Business Analyst to partner with our Business Operations team. As a key member of our Customer Success team, you will drive operational excellence and translate business needs into viable technology solutions.

Key Responsibilities:
  • Collaborate with stakeholders to identify opportunities for process efficiency and improved customer experience
  • Leverage Gainsight and Salesforce to enhance and scale day-to-day Customer Success operations
  • Translate go-to-market needs into clear requirements and lead the effort to turn them into viable solutions
  • Facilitate implementation of new processes, support ad hoc projects, and design operational support activities for new business lines
  • Support data integrity, create supporting documents, and monitor accountability frameworks
  • Provide day-to-day support for the Customer Success Management team, including data quality troubleshooting and tool training
  • Enable operational excellence and continuous improvement activities across the quote-to-cash lifecycle
Requirements:
  • Bachelor's degree in business or information service preferred
  • 1+ years of Gainsight administration experience preferred
  • 1+ years of CSM or related job experience preferred
  • Proficiency in analytics/Excel
  • Strong analytical, diagnostic, and problem-solving skills
  • Experience in designing processes and workflows
  • Excellent written and verbal communication skills
  • Strong business and technical acumen
  • Experience in project management and working in a fast-paced environment
  • Ability to work independently and collaboratively

Why TechTarget? We are a dynamic company committed to maximizing the productivity, communication, and scale of daily operations to enable our Customer Success strategy.



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