Service Operations Manager

2 weeks ago


Salem, Ohio, United States Kelly Science, Engineering, Technology & Telecom Full time

Service Operations Manager at Kelly Science, Engineering, Technology & Telecom

Kelly Science, Engineering, Technology & Telecom is seeking an experienced Service Operations Manager to collaborate with a leading client in the Steel Manufacturing sector. This position is a direct hire opportunity that offers a competitive salary.

  • Shift: Day shift, on-site
  • Compensation: $110,000 - $120,000 annually

Key Responsibilities:

  • Ensure compliance with ISO standards
  • Implement training programs for ISO adherence
  • Coordinate the installation and commissioning of company equipment at client locations
  • Work closely with the Project Engineering team to resolve issues
  • Enhance the field service training initiatives
  • Safeguard the confidentiality of company data
  • Develop effective communication procedures with the engineering team
  • Optimize customer site operations
  • Collaborate with the sales team on field service solutions
  • Strengthen customer relationships during service engagements
  • Travel as necessary to ensure project success
  • Perform additional duties as required

Qualifications:

  • Bachelor's degree in Business, Mechanical Engineering, or a related field

Desired Skills:

  • Strong leadership capabilities
  • Commitment to continuous improvement
  • Experience with high-temperature furnace operations
  • Ability to interpret mechanical schematics
  • Excellent organizational and communication skills
  • Proficiency in ERP systems and Microsoft Office Suite


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