Automotive Service Consultant

2 weeks ago


Salem, Ohio, United States Stadium Chevrolet Full time
Job Overview

Stadium Chevrolet is seeking a skilled Automotive Service Consultant to join our dynamic team. If you are passionate about delivering exceptional service and want to advance your career in a supportive environment, we would love to hear from you.

Key Responsibilities for Automotive Service Consultant
  • Welcome customers and provide outstanding service experience.
  • Interpret customer-reported issues into actionable service orders for technicians.
  • Communicate with customers to ensure they understand their vehicle's concerns and secure approval for necessary work.
  • Promote additional services based on maintenance needs and vehicle mileage.
  • Address and resolve customer complaints regarding service experiences.
  • Maintain accurate customer records and input data into our management systems.
Qualifications for Automotive Service Consultant
  • Proficient knowledge and experience with automotive products, repairs, and components.
  • Excellent communication skills with the ability to convey customer needs to technicians effectively.
  • Familiarity with CDK systems is advantageous.
  • Strong organizational skills, including appointment scheduling and customer interaction.
  • Exceptional customer service abilities backed by relevant experience.
  • Capability to explain complex automotive processes to customers with varying levels of automotive knowledge.
We offer a competitive hourly wage with overtime opportunities, performance bonuses, comprehensive healthcare, vision and dental plans, life insurance, a 401k plan with company match, paid vacation, and employee discounts on new vehicles. This is an opportunity for professional growth within a reputable company.

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