Bell/Valet - Guest Services Associate

5 days ago


Manchester Center, Vermont, United States Kimpton Hotels & Restaurants Full time

Job Overview

We are seeking a highly skilled and customer-focused Bell/Valet to join our team at Kimpton Hotels & Restaurants. As a Bell/Valet, you will be the first and last point of contact for our guests, providing exceptional service and ensuring a memorable experience.

Key Responsibilities

  • Provide warm and welcoming greetings to guests upon arrival and departure, ensuring a positive first and last impression.
  • Assist with luggage and packages, arranging transportation as needed, and providing guests with information about their stay and the hotel.
  • Book tours and assist with general information inquiries, ensuring guests have a seamless experience.
  • Keep the bell closet clean and neat, polish and clean bell carts daily, and maintain the lobby area and public spaces.
  • Submit found articles with a Lost Found Report and assist the valet team when needed.
  • Deliver messages, packages, flowers, wine, and housekeeping items to guest rooms upon request.
  • Clean and set up meeting room functions, direct guests to various meeting rooms, and maintain complimentary hotel lobby functions.
  • Turn in keys to the proper department at the end of your shift.

Requirements

  • High School Diploma preferred.
  • 1 year of experience in customer service or a similar role.
  • Flexible schedule, able to work evenings, weekends, and holidays when needed.
  • Basic writing skills and professional communication skills.

Why Work with Us

We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We welcome and celebrate differences among people, including different personalities, lifestyles, work styles, education, and experience. We are an equal opportunity employer and encourage each of our employees to understand, accept, and celebrate differences.



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