Guest Services Team Member
3 days ago
We are seeking a highly motivated and customer-focused Guest Services Team Member to join our team at Old Forester Distillery. As a key member of our Guest Services team, you will be responsible for delivering exceptional customer experiences, leading tours, and ensuring the smooth operation of our tasting room.
Key Responsibilities- Deliver 2-3, 75-minute walking tours of the distillery daily, including an hour-long tour and 15-minute tasting experience.
- Manage and lead groups of up to 25 guests through the Old Forester distillery, providing a comprehensive and engaging experience.
- Answer questions about Brown-Forman and Old Forester history, as well as the fermentation, distillation, cooperage, maturation, and bottling components of the Old Forester process.
- Conduct platform tastings as required and verify guest identification, annotating U-21 and "no-id" guests accordingly.
- Communicate confirmed tour size and demographic breakout to the tasting room and tour guide, ensuring a seamless experience for our guests.
- Answer distillery phones and respond to guest inquiries, resolving concerns and involving Tour Captains and Guest Services Lead as necessary.
- Book and adjust tour reservations as needed, ensuring accurate inventory and supply management.
- High School Diploma
- Minimum one year of experience in hospitality, retail, or spirits/wine industry
- Flexible schedule, with ability to work weekends, holidays, and some evenings
- Strong presentation and interpersonal skills, with ability to provide exceptional customer service
- Ability to work in a fluid and fast-paced environment, with physical stamina to stand for long periods and lift up to 40 lbs
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. We offer a competitive hourly rate of $17.00 per hour and a dynamic work environment that values diversity, equity, and inclusion.
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Guest Services Team Member
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