Customer Service Representative

5 days ago


Perry, Georgia, United States Cable One Full time
Job Description:

Monday-to-Friday, In-Office Role

About the Role:
As a Customer Care Specialist at Cable One, you will be the face and voice of our company, providing exceptional service to our customers. Your role will be key in delivering outstanding service and driving our growth.

Key Responsibilities:
  • Engage with Customers: Welcome guests and handle inquiries with a warm smile, whether face-to-face, on the phone, or via web chat.
  • Solve Problems: Tackle customer issues, provide accurate billing information, and resolve standard problems.
  • Community Engagement: Participate in community events and activities.
  • Drive Revenue: Promote our products and services to secure new and incremental revenue.
  • Mobile Talents: This role may involve working between multiple offices, requiring reliable transportation. You may be eligible for mileage reimbursement based on location.
  • Educate & Assist: Guide customers on using our products and help them navigate our services.
  • Follow-Up: Ensure every issue is resolved to our customers' satisfaction and continuously improve our service.

What We're Looking For:
  • Education & Experience: High school diploma or GED, and a few months in customer service. We value your willingness to learn.
  • Skills: Outstanding communication, solid data entry, and computer skills. Comfortable with office equipment?
  • Knowledge: Eager to learn about our products and stay up-to-date with what we offer.
  • Bilingual: Speaking Spanish is not a requirement, but it would be great.

Benefits:
  • Medical, dental, and vision plans - start when you start.
  • Life insurance (self, spouse, children).
  • Paid time off (vacation, holiday, and personal/sick days).
  • 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation).
  • Group Legal plan with Identity Theft Protection.

Additional Perks:
  • Tuition reimbursement (up to $5,250 on 1st year).
  • Annual community support to various organizations across the U.S.
  • Associate recognition & awards programs.
  • Advancement opportunities.
  • Collaborative work environment.

We're an Award-Winning Organization:
  • Forbes' "America's Best Midsized Employers" 2021-2023.

Our Commitment:
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes:
Cable One is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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