Customer Service Representative
2 months ago
Cable One is seeking a highly skilled Customer Care Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our residential customers, resolving issues, and promoting our products and services.
Key Responsibilities- Customer Engagement: Welcome customers, handle inquiries, and provide accurate information in a professional and courteous manner.
- Problem Resolution: Tackle customer issues, provide billing information, and resolve standard problems in a timely and efficient manner.
- Community Involvement: Participate in community events and activities to promote our brand and services.
- Revenue Growth: Promote our products and services to customers to drive revenue growth.
- Mobile Support: Provide support to customers in various locations, including Hawkinsville, GA, and other areas as needed.
- Education and Assistance: Guide customers on using our products and services, and provide education on our offerings.
- Follow-Up: Ensure that all customer issues are resolved to their satisfaction and continuously improve our service.
- Education and Experience: High school diploma or GED, and a few months of customer service experience.
- Skills: Excellent communication, data entry, and computer skills, with a strong attention to detail.
- Knowledge: Familiarity with our products and services, and a willingness to learn and stay up-to-date.
- Bilingual: Spanish language skills are a plus, but not required.
- Medical, Dental, and Vision Plans: Comprehensive health insurance plans for you and your family.
- Life Insurance: Protection for you, your spouse, and children.
- Paid Time Off: Vacation, holiday, and personal/sick days to recharge and relax.
- 401(k) Plan: A company match program to help you save for retirement.
- Group Legal Plan: Identity theft protection and other benefits to support your well-being.
- Tuition Reimbursement: Up to $5,250 in the first year to support your education and career growth.
- Community Support: Annual contributions to various organizations across the U.S. to give back to the community.
- Associate Recognition: Awards and recognition programs to celebrate your achievements and contributions.
- Advancement Opportunities: Career growth and development opportunities to help you succeed.
- Collaborative Work Environment: A supportive and inclusive team environment to help you thrive.
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