Service Center Manager

6 days ago


Dover, Delaware, United States Aptive Environmental Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as an Operations Director at Aptive Environmental. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our service centers, ensuring the delivery of high-quality services to our customers, and driving business growth and profitability.

Key Responsibilities
  • Customer Retention and Service Delivery: Develop and implement strategies to improve customer satisfaction and retention, ensuring that our customers receive exceptional service and support.
  • Operational Efficiency: Analyze and optimize operational processes to improve efficiency, reduce costs, and enhance productivity.
  • Team Management: Lead and manage a team of Service Center Managers, Operations Supervisors, and Service Professionals, providing guidance, coaching, and development opportunities to ensure their success.
  • Performance Management: Set and manage goals, objectives, and key performance indicators (KPIs) for the service center team, ensuring that they are aligned with company objectives and targets.
  • Business Development: Identify and pursue business opportunities to drive growth and revenue, working closely with the sales and marketing teams to develop and execute business plans.
  • Compliance and Risk Management: Ensure that all operational activities are conducted in compliance with company policies, procedures, and regulatory requirements, identifying and mitigating risks to the business.
Requirements
  • Experience: A minimum of 3+ years of experience in a management or leadership role, preferably in a service-based industry.
  • Education: A bachelor's degree in business, marketing, finance, or a related field.
  • Skills: Strong leadership and management skills, excellent communication and interpersonal skills, ability to analyze and solve problems, and experience with performance management and business development.
  • Certifications: A valid US driver's license and a clean driving record are required.
About Aptive Environmental

Aptive Environmental is a leading provider of pest control services to over 5,000 cities across North America. We are committed to delivering exceptional service and support to our customers, while driving business growth and profitability. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.



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