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IT Service Manager

2 months ago

Dover, Delaware, United States Stellar Enterprises Full time

About Stellar Enterprises

We are a leading service company for private banks in Germany, offering comprehensive services to the banking industry and holding a top position in these segments. Our company is well-known nationwide and is currently seeking an IT Service Manager (m/f/d) for our location.

The existing team consists of approximately 250 highly motivated employees who are looking forward to working with you to successfully complete various projects.

Key Responsibilities

  • Responsible for internal IT operations and infrastructure
  • Management and evaluation of the supply chain, including professional selection of suppliers
  • Monitoring of service delivery and usage, ensuring high-quality services
  • Implementation of control measures to ensure service quality and compliance
  • Main point of contact for questions regarding IT services and technical support

Required Skills and Experience

  • Broad knowledge of IT systems and applications, including cloud-based solutions
  • Knowledge of agile methods and the ITIL framework, with experience in implementing and managing IT service management processes
  • Several years of practical experience in the regulated environment of banks and their IT service providers, with a strong understanding of compliance and risk management
  • Strong team player with excellent communication skills, sense of responsibility, high service orientation, and resilience
  • Fluent in German and good knowledge of English, with ability to communicate complex technical information to non-technical stakeholders

We Offer