Administrative Operations Specialist

2 weeks ago

Eagle River, Wisconsin, United States Federal Express Corporation Full time

Position Overview
As an integral part of our operations team, you will be responsible for executing clerical and administrative tasks across various hub and station functions. This includes managing linehaul processes, overseeing records, ensuring quality assurance, and providing exceptional customer service. Your role will also involve addressing damaged and misdirected packages promptly to enhance delivery efficiency. You will be the primary point of contact for customers, assisting them with a range of inquiries and issues.

Key Responsibilities

  • Deliver clerical assistance to management and operational teams, which includes tasks such as photocopying, filing, faxing, emailing, and handling phone communications.
  • Conduct data reviews, research, and entry in various systems to support operational functions.
  • Compile and present regular and ad-hoc reports to management for analysis and decision-making.
  • Act as the first point of contact for customer service, addressing inquiries and resolving or escalating issues as necessary.
  • Support management during Business Control Self Assessment (BCSA) audits by gathering relevant data and documentation.
  • Manage records effectively, including maintenance, destruction, and inventory control.
  • Enhance delivery efficiency by performing address corrections and ensuring packages are in optimal condition.
  • Prioritize tasks to maximize package resolution and ensure timely dispatch for delivery.
  • Ensure all packages are appropriately scanned and tracked.
  • Handle hazardous material damages in accordance with established policies.
  • Investigate missing packages to identify causes of scanning failures and compile information for management review.
  • Analyze trends in loss and damage claims to identify discrepancies and report findings to management.
  • Process Independent Contractor (IC) settlement information accurately to ensure timely payments.
  • Maintain compliance with Department of Transportation (DOT) requirements by compiling necessary documentation.
  • Track various operational metrics and prepare weekly reports for management.
  • Serve as the initial contact for IC inquiries related to settlements and other operational issues.
  • Perform additional duties as assigned.
Qualifications
  • Education: High School Diploma or GED required.
  • Experience: Previous experience in clerical or customer service roles is preferred.
Skills and Competencies
  • Proficient in general business skills, including typing, data entry, and the use of office equipment.
  • Familiarity with Microsoft Office and web-based applications.
  • Strong customer service skills to respond effectively to inquiries.
  • Excellent time management, organizational, and multitasking abilities to thrive in a dynamic environment.
Job Conditions

Preferred Qualifications: Previous administrative or clerical experience is advantageous.

Compensation: This position offers competitive hourly pay and may include additional benefits such as health, vision, and dental insurance, retirement plans, and tuition reimbursement.

We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are available for individuals with disabilities throughout the application process.

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