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Administrative Operations Specialist

2 months ago

Eagle River, Wisconsin, United States Federal Express Corporation Full time

Position Overview
In this role, you will be accountable for executing clerical and administrative duties across various operational sectors, including linehaul, records management, quality assurance, and customer service. You will address damaged and misdirected packages promptly to enhance delivery efficiency and act as the primary contact for customers facing diverse issues.

Key Responsibilities

  • Deliver clerical assistance to multiple management and operational activities, encompassing tasks such as photocopying, filing, faxing, emailing, and responding to phone inquiries.
  • Analyze, research, and input data into various systems to support the respective functional area.
  • Compile and present regular and ad-hoc reports to management for evaluation and decision-making.
  • Act as the first point of contact for customer service, addressing, resolving, or escalating customer inquiries and concerns.
  • Support management in Business Control Self Assessment (BCSA) audit processes by gathering necessary data and files for examination.
  • Manage records-related tasks, including maintenance, destruction, and inventory management.
  • Enhance delivery timelines and minimize loss by conducting address searches and corrections through various resources, ensuring packages are well-prepared for customers.
  • Prioritize tasks effectively to maximize the number of packages resolved and dispatched for delivery within the same day.
  • Ensure that all packages receive the correct scanning statuses.
  • Inspect and manage hazardous material damages in accordance with established policies.
  • Ensure that all loose products are accounted for per company protocols.
  • Investigate missing packages to determine the root causes of scanning errors and compile data on disputed deliveries for management review.
  • Analyze and track loss and damage claims to identify improperly charged claims and report findings to management.
  • Review and input all Independent Contractor (IC) settlement data into the appropriate systems to guarantee accurate payments.
  • Process settlement adjustments as directed by management.
  • Compile necessary documentation to establish and maintain Department of Transportation (DOT) required files.
  • Verify timely log entries into the system.
  • Record individual vehicle mileage information and collaborate with ICs and Linehaul staff to resolve any discrepancies.
  • Monitor various metrics, including the IC chargeback program, complaints, and maintenance compliance, and prepare weekly reports for management.
  • Serve as the initial contact for IC inquiries or issues related to settlements, uniforms, decals, etc., directing them to management for resolution.
  • Perform additional duties as assigned.
Minimum Qualifications
  • High School Diploma or GED is required.
Preferred Experience
  • Prior clerical or customer service experience is preferred.
Knowledge, Skills, and Abilities
  • Proficient in general business skills such as typing, data entry, and the use of office equipment.
  • Familiarity with Microsoft Office software and web-based applications.
  • Strong customer service skills to respond effectively and professionally to inquiries.
  • Excellent time management, organizational, and multitasking abilities to thrive in a fast-paced environment while maintaining high attention to detail and accuracy.
Job Conditions

Compensation Transparency
This compensation range is provided as a reasonable estimate of the current starting salary range for this role across various locations. Actual starting pay will be determined based on experience, market level, and other job-related factors permitted by law. Eligible employees may receive additional pay, premiums, or bonuses. The Company offers health, vision, and dental insurance, retirement plans, and tuition reimbursement.

Additional Information
This position is part-time, focusing on morning shifts. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.