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Administrative Operations Specialist

2 months ago

Eagle River, Wisconsin, United States Federal Express Corporation Full time

Position Overview
In this role, you will be accountable for executing clerical and administrative tasks across various operational sectors, including linehaul, records management, quality assurance, and customer service. You will address damaged and misdirected packages promptly to enhance delivery efficiency, acting as the primary contact for customers facing a range of issues.

Key Responsibilities

  • Provide administrative support to management and operational teams, including tasks such as photocopying, filing, faxing, emailing, and answering phone calls.
  • Review, research, and input data into various systems to support the relevant functional area.
  • Compile data and generate regular and ad-hoc reports for management's assessment and decision-making.
  • Act as the first point of contact for customer service, addressing inquiries and issues, and escalating them as necessary.
  • Assist management with Business Control Self Assessment (BCSA) audit activities by gathering relevant data and files for review.
  • Manage records-related tasks, including maintenance, destruction, and inventory management.
  • Support timely delivery and minimize loss and damage by conducting address searches and corrections, ensuring packages are in optimal condition for customers.
  • Prioritize tasks to maximize the number of packages resolved and dispatched for delivery within the same day.
  • Ensure all packages receive the correct scanning statuses.
  • Inspect and manage hazardous material damages in accordance with established policies.
  • Ensure accountability for all loose products as per company guidelines.
  • Investigate missing packages to identify the root causes of scanning failures and compile information on disputed deliveries for management review.
  • Analyze and track loss and damage claims to identify incorrectly charged claims and notify management accordingly.
  • Review and enter all Independent Contractor (IC) settlement data into the appropriate systems to ensure accurate payments.
  • Process settlement adjustments as directed by management.
  • Compile necessary documentation to establish and maintain Department of Transportation (DOT) required files.
  • Verify timely log entries into the system.
  • Record individual vehicle mileage data and collaborate with ICs and Linehaul staff to resolve any discrepancies.
  • Monitor various metrics, including the IC chargeback program, complaints, and maintenance compliance, preparing weekly reports for management.
  • Serve as the initial contact for IC inquiries related to settlements, uniforms, and decals, routing them to management for resolution.
  • Perform additional duties as assigned.
Qualifications
  • Education: High School Diploma or GED required.
  • Experience: Previous clerical or customer service experience is preferred.
Knowledge, Skills, and Abilities
  • Proficient in general business skills such as typing, data entry, and use of office equipment.
  • Familiarity with Microsoft Office software and web-based applications.
  • Strong customer service skills to respond effectively and professionally to requests.
  • Excellent time management, organizational, and multitasking abilities to thrive in a fast-paced environment while maintaining attention to detail and accuracy.
Job Conditions

Preferred Qualifications: Previous administrative or clerical experience.

Compensation: This position offers a competitive hourly wage, with additional benefits including health, vision, and dental insurance, retirement plans, and tuition reimbursement.

Additional Information: This role is part-time, focusing on morning shifts.