Advanced IT Support Specialist
1 week ago
Company Overview
At Actalent, we are a global leader in engineering and sciences services and talent solutions. Our mission is to advance our clients' engineering and science initiatives through access to specialized experts who drive scale, innovation, and speed to market.
Salary
The estimated salary for this position ranges from $20.00 to $25.00 per hour, commensurate with experience and qualifications.
Job Description
This role involves providing technical support for computers, software, and peripherals in an enterprise environment. The ideal candidate will have strong troubleshooting abilities, proficiency in Microsoft products, and experience in Active Directory configuration. Additionally, they should be familiar with manufacturing operations hardware and software, as well as networking principles. This position requires the ability to work independently, escalate issues when necessary, and provide superior customer service.
Required Skills and Qualifications
To succeed in this role, you should possess the following skills and qualifications:
• 5 years of Windows desktop support experience
• Proficiency in Microsoft products (Windows Desktop OS and Office Suite)
• Strong troubleshooting abilities
• Familiarity with manufacturing operations hardware and software
• Experience in Active Directory configuration
• Good understanding of networking principles
• Proficiency in remote administration and troubleshooting of desktop PCs
• Understanding of enterprise-level storage concepts
Additionally, preferred qualifications include:
• Experience using ServiceNow in an enterprise environment
• 2 years of Windows desktop support experience in an enterprise environment with over 1000 endpoints
• Cross-platform experience (Windows, Linux, Solaris, OSX, UNIX)
• CompTIA A+, Network+, and/or Security+ certification
• Associate or bachelor's degree in a relevant discipline
Benefits
We offer a comprehensive benefits package, including medical, dental, and vision coverage, critical illness and accident insurance, a 401(k) retirement plan, life insurance, short- and long-term disability coverage, health spending account, transportation benefits, and employee assistance program. We also offer time off/leave policies, including PTO, vacation, and sick leave.
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