IT Desktop Support Specialist
1 week ago
We are seeking a highly skilled PC Network Tech 2 to join our team at Clearfield, UT. As a key member of our Enterprise Services organization, you will be responsible for providing technical support for desktop Windows administration and offnet environment compliance activities.
Key Responsibilities:
- Provide technical support for computers; install, troubleshoot, service, and repair personal computers, related PC software, and peripherals.
- Instruct users in the use of personal computers as the primary controller for manufacturing tools and machinery.
- Perform root cause analysis for complex issues and document technical solutions
- Provide any technical support above and beyond Tier1/2 support vendor.
- Provide Windows systems management.
- Monitors ticket queues to ensure SLAs are met
- Work with software vendors to support third-party applications.
- Provides offnet environment support
- Investigate information, network, and communications needs of users.
- Minimum 5 years of Windows desktop support experience
- Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite.
- Strong troubleshooting abilities
- Familiarity with manufacturing operations, hardware, software, etc.
- Experience in Active Directory configuring user and computer accounts
- Good understanding of networking principles (such as OSI model) .
- Proficiency in remote administration and troubleshooting of desktop PCs
- Understanding of Enterprise-level storage concepts.
- Ability to lift equipment weighing up to 40 pounds.
- Ability to work independently; appropriately escalate issues and roadblocks to leadership.
- Superior customer service and service delivery. Maintains composure in difficult situations, with challenging customers.
- Demonstrates personal integrity and high ethical standards in customer contacts as well as all internal relationships.
- Masters' unfamiliar information, tasks, and situations quickly and effectively.
- Excellent communication skills, written and verbal.
- Ability to manage multiple priorities and time-sensitive mission critical needs.
- Customer and detail oriented and possess good decision-making ability.
Estimated Salary: $60,000 - $80,000 per year. We offer competitive compensation and benefits package including health insurance, retirement savings plan, paid time off, and opportunities for career growth and development.
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