Water Mitigation Team Lead

4 weeks ago


Fredericksburg, Virginia, United States ServiceMaster of Greater Washington Full time
Job OverviewServiceMaster of Greater Washington is seeking a skilled Water Mitigation Supervisor to join our team. As a key member of our operations team, you will be responsible for leading water damage restoration crews and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Lead water damage restoration crews to ensure timely and efficient completion of projects
  • Develop and implement effective strategies to minimize customer downtime and maximize customer satisfaction
  • Collaborate with project managers and crew chiefs to ensure seamless communication and execution of projects
  • Conduct daily monitoring of active projects and communicate with customers to ensure their needs are met
  • Manage and maintain accurate records of personnel and resources used on projects
  • Develop and maintain estimates for water damage restoration projects using Xactimate
  • Communicate with customers and adjusters to resolve issues and answer questions about the loss
  • Perform quality assurance inspections after completion and obtain customer signatures for approval

Requirements
  • High school graduate or equivalent, college degree preferred
  • Strong knowledge of insurance restoration and construction industry
  • Valid Driver's License and satisfactory driving record
  • Ability to lift up to 70 lbs
  • Able to work independently or lead a team
  • Exhibit professionalism, maturity, and the willingness to serve the customer
  • Experience managing teams of 2 or more
  • Experience with entering data using a tablet or mobile phone
  • Strong verbal and written communication skills
  • Strong problem-solving and customer service skills
  • Must be able to prioritize activities and meet deadlines
  • Working on-call schedule is required

Benefits
  • Paid Training and certifications
  • Retirement Plan- Safe Harbour
  • Health and Dental insurance
  • Company Vehicle- once trained
  • Company Phone
  • Competitive pay


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