Water Mitigation Team Lead
4 weeks ago
Key Responsibilities
- Lead water damage restoration crews to ensure timely and efficient completion of projects
- Develop and implement effective strategies to minimize customer downtime and maximize customer satisfaction
- Collaborate with project managers and crew chiefs to ensure seamless communication and execution of projects
- Conduct daily monitoring of active projects and communicate with customers to ensure their needs are met
- Manage and maintain accurate records of personnel and resources used on projects
- Develop and maintain estimates for water damage restoration projects using Xactimate
- Communicate with customers and adjusters to resolve issues and answer questions about the loss
- Perform quality assurance inspections after completion and obtain customer signatures for approval
Requirements
- High school graduate or equivalent, college degree preferred
- Strong knowledge of insurance restoration and construction industry
- Valid Driver's License and satisfactory driving record
- Ability to lift up to 70 lbs
- Able to work independently or lead a team
- Exhibit professionalism, maturity, and the willingness to serve the customer
- Experience managing teams of 2 or more
- Experience with entering data using a tablet or mobile phone
- Strong verbal and written communication skills
- Strong problem-solving and customer service skills
- Must be able to prioritize activities and meet deadlines
- Working on-call schedule is required
Benefits
- Paid Training and certifications
- Retirement Plan- Safe Harbour
- Health and Dental insurance
- Company Vehicle- once trained
- Company Phone
- Competitive pay
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